Hospitality Industry: Implementations of technologies for Hilton Hotels Group. Demonstrate critical and evaluative interpretation and application of theoretical IT/ e-business concepts to a current tourism and hospitality market situation in order to build sustainable competitive advantage. I Introduction Accompanying the technological revolution of the 1990s there are many new opportunities and challenges for the tourism and hospitality industries. Since tourism‚ global industry information
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MEASURING PERCEIVED SERVICE QUALITY A Case Study of the Croatian Hotel Industry INTRODUCTION Hotel industry highly competitive Service is important for gaining a sustainable competitive advantage in the marketplace Nature of Service • Multi-dimensional • Hard to measure BACKGROUND Perceived Service Quality • The extent to which a firm successfully serves the purpose of customers (Zeithaml‚ Parasuraman and Berry 1990). • Important attributes: • Cleanliness‚ security
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GR Hotels Corporation To: Andrew Mayd‚ President and CEO GR Hotels Corporation From: Chris Mell‚ CMA January 30‚ 2008 Executive Summary Although GR Hotels enjoyed increasing profits with growing Canadian tourism industry‚ both hotels performances are under industry benchmark. Key strategic imitative being reviewed by GR Hotels include upgrading one or both hotels‚ exercise land option in Montreal and build conference center. It is recommended that GR upgrade Toronto hotel
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GR Hotels Student: 1057835 February 7th‚ 2014 Executive Summary GR Hotels has modified its corporate goals and looks to increase occupancy as well as business travellers. Though there are financial constraints‚ upgrading both hotels would best allow GR Hotels to achieve this objective. The implementation plan will insure that brand and other issues with this alternative will not hinder its success. Introduction The purpose of this report is to perform a financial analysis
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This is the case study of Stevan who is the Assistant Department Manager and has years of experience working with major industrial firm. During his years of experience he has learned the “ins” and “outs” of survival in an intensely bureaucratic organization. It is thus not surprising that he was very relaxed and unconcerned when a new manger Kristin get transferred to Steven’s division from a similar position. Kristin is experienced as a manager and determined to perform his new assignment with
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Teamwork in the Tourism and Hospitality Industry-A case study of Labadi Beach Hotel-By HELENA ODOI INTRODUCTION Organisations are described as social entities with a common goal of providing goods or services to their clients on a profit or not-for-profit bases. As social entities‚ organisations are made up of groups of people who must work together and coordinate their efforts to achieve a common goal. This calls for the creation of groups or teams within organisations with their individual or
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Case Study: Hotel Occupancy Rates Jennifer McCoy GBA 305 Case Study: Hotel Occupancy Rates The U.S. hospitality industry has recently experienced the highest rate of business failures since the ‘Great Depression’. Hundreds of businesses have declared bankruptcy. Even more have gotten into financial distress such as earnings slumps‚ cash flow deficiencies and mismanagement of resources that could lead to bankruptcy. These problems will not go away. They must be managed away. This
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energy and to products from a sustainable social. But there is still more like sustainable tourism‚ sustainable business‚ sustainable management‚ sustainability hotel and so on. Green Hotel is an important part and content of sustainable development. So‚ Let us discuss the important part is related to sustainability hotel. Why hotel should think and act green? Following the rapid development of global economy. People’s values changed. Because of the global “green wave” driven‚ environmental
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MGT103 Case Study Report The Shangri-la Hotel Francesca Donovan Identify any Loyalty Programs and evaluate the effectiveness of it? In the past the hospitality industry offered loyalty programs‚ usually formed with an alliance such as an airline. Due to the fact airlines have segregated themselves and formed their own frequent flier points‚ the hotel industry has been forced to produce programs for themselves. Loyalty programs within the hotel industry are ensuring customer satisfaction to
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Name: Leung Ngai Yiu Student ID: 14087108D Seminar: SEM001 Words: 1043 Topic: Challenges of Hong Kong’s full service airlines facing today Introduction: As the Asia aviation hub‚ the development of Hong Kong’s airlines is rapid and successful. As for the full service airlines‚ it is the traditional airlines offering onboard meal service‚ checked bag allowance and etc. There are some renowned full service airlines‚ such as Cathay
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