The Encarta World English Dictionary defines catering as‚ “to provide what is wanted or needed in a particular situation or by a particular group of people; to provide food and drink for a social or business function” (Encarta Dictionary‚ letter C.) Catering an event is something that is very important‚ not only within the job‚ but throughout the process of training. In fact‚ without proper training‚ one may lack set of skills that can stop an individual from achieving success at customer satisfaction
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The diversity in the world today helps us all to grow as individuals and open our minds to the different ways of life. When a person becomes exposed to the different cultures and ways of life and how others live their life’s we see that all people do live differently in some way or another‚ then our minds are not closed anymore‚ yet they are opened to the differences of the world and we can see that each culture has a difference and that difference has a meaning in their lives. Diversity also promotes
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Development & Expansion Analysis of a country from an hospitality point of view : Colombia‚ Bogota Introduction: According to a study made by Jones Lang LaSalle Hotels‚ four of the top spots in South America for investors are Bogotá‚ Colombia; Buenos Aires‚ Argentina; Lima‚ Peru; and Santiago‚ Chile. According to that fact‚ I will try to explain in what reasons Bogota could be better and a more attractive place for investors in the hotel industry then others. 1) Country overview Colombia is
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Introduction The tourism industry is rapidly becoming one of the fastest growing and successful industries‚ with revenue of recorded 693 million international tourist arrivals in 2001‚ reported by World Tourism Organization (WTO)‚ nevertheless its definition cannot be agreed on. Youell (1998; pg.9) presents a definition given by WTO in 1993 defining tourism as “activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure
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------------------------------------------------- Commerce Clause: he Commerce Clause refers to Article 1‚ Section 8‚ Clause 3 of the U.S. Constitution‚ which gives Congress the power “to regulate commerce with foreign nations‚ and among the several states‚ and with the Indian tribes.” ------------------------------------------------- The Constitution enumerates certain powers for the federal government; the Tenth Amendment provides that any powers that are not enumerated in the Constitution
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of service quality The Gap model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them
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Executive Summary Cotton On has been a major player in the retail industry. However‚ in the face of strong competition‚ Cotton On needs to explore new aspects of the consumer market to distinguish itself. Fortuitously‚ there is a rise in personalized marketing and products. Personalized marketing is so attractive that its competitor‚ Zalora has already taken steps to capitalize on this trend (Zalora‚ n.d.). Hence‚ it is even more compelling for Cotton On to follow suit and keep up with the competition
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Introduction to Hospitality and tourism Lecture 1 Tourism : Activity of people taking trips away from home and the industry which has developed to cater to/support the needs of tourism. (does not include migrants‚ PR‚ illegal immigrants) History of tourism * Early travellers travelled for: 1) curiosity 2) food and hunting (survival) 3) trade (trade routes formed – silk
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Competing values in the culinary arts and hospitality industry Leadership roles and managerial competencies Michael W. Riggs and Aaron W. Hughey Abstract: It is important that education and training programmes align with the needs of the professions they are designed to support. The culinary arts and hospitality industry is a vocational area that needs to be examined more closely to ensure that the skills and competencies taught are those that will actually be needed when students matriculate
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In The Odyssey by Homer‚ hospitality is honored by many‚ such as Nestor and Penelope‚ however‚ there are still some people and creatures who do not show hospitality‚ like Polyphemus. Hospitality is the act of honoring a stranger‚ rather it’s a wealthy traveler or a poor person‚ by comforting and aiding him or her. Usually‚ you are required to bring the person into your house and give him something to eat and a place to rest. Showing honor to your guest is an act of loyalty to Zeus‚ however‚ the traveler
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