1.0 Introduction The term hospitality is derived from the French word hospice. A famous hospice was the Hospice du Beaune in Beaune‚ France. This was a long-term hospital support through the generosity of the wealthy. When people are traveling it is nice for businesses providing service and provides them with hospitality. (Crystal I. et. al.‚ 2010) Hospitality industry consists of wide category of fields within service industry and travel industry. Service industry includes lodging‚ restaurant‚
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Task 1 Now being marketing executive and with reference of the above case of McDonald’s‚ discuss the concept of marketing for a service industry (such as Restaurant or Hotel) with relevant examples and also mention its characteristics. (1.1) M1 1.1 Marketing Marketing is the process to find out the needs‚ wants and the customers’ demands so that the customers will be satisfied after using that product. The process of discovering and translating consumer needs and wants into product and service specification
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Hospitality Industry Knowledge 1. List six sources of current industry information: - Media: Such as newspapers‚ television‚ magazines and radio. The media publicises current information‚ trends developing and any government initiatives. - Customers: By doing customer questionnaires this can inform enterprises as to what they need to improve‚ as well as which staff are working well. - Information services: For example the Australian Bureau of Statistics and Tourism NSW (all these services
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Contemporary Hospitality Industry | The Contemporary Hospitality Industry (Task 2.1) | | | | Lam Leung Man David | 1/14/2013 | | Contents Abstract 2 Acknowledgment 3 In relation to the current skills gaps‚ assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1) 4 Skills Gap 4 An example of a JOB DESCRIPTION 4 Analysing the job description 5 Are there skills gap in the Mauritian hospitality? 5
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THE HOSPITALITY INDUSTRY AND YOU What is hospitality management.- Most people think the hospitality industry the usually think of hotels and restaurants . However the true meaning of hospitality is much broader means the reception end entertainment of guests ‚ visitors or strangers with liberality and good will. Hospitality not only includes hotels and restaurants but also refers to the other kinds of institutions that offer shelter food or both to people away from their homes. The hospitality
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Hospitality Industry in China 1. Introductory With the fully social and economic development and improvement in China recently，the hospitality industry is undergoing changes from small scale to large and below standard to standardized. And after the entrance into WTO‚ the domestic hospitality industry became one of the first few enterprises in China engaged in the worldwide competition. Consequently‚ the hotel enterprises in China not only have to face the beneficial conflicts in competition with
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experienced the hospitality industry. The industry is vast‚ and constantly changing to meet customer expectations. It is also a very diverse industry‚ ranging from stays in a five-star hotel to meals in a fast-food outlet. In these first two units‚ you will develop your knowledge and understanding of this exciting and fast-moving industry. You first consider the different types of businesses in hospitality industry at national and local levels. You will explore the types of hospitality jobs‚ and the
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Hospitality management Hospitality management‚ in hotel and restaurant management‚ is a very interesting and challenging program‚ which has become a popular career choice for most of the young generation in this century. This is a diploma program‚ which provides students the opportunity to become an excellent manager in the hospitality industry. The program is divided into four semesters. The first two semesters focus on basic managerial skills and the hospitality industry. In these semesters‚
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CHAPTER OVERVIEW Hospitality is one of the world’s most exciting and rewarding industries. If you choose it for your career‚ you will select from a wide variety of employers‚ locations‚ and daily job activities that can lead to your success and personal satisfaction. In this chapter‚ you will review some important ways in which the hospitality industry is unique. You will also learn the definition of accounting and how accounting helps managers like you use financial information to make good
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2003; Enders and Sandler‚ 2002). In hospitality industry‚ concern regarding terrorism has been noticed since the mid-1980s‚ as cases of terrorism in tourism related sectors increased dramatically from 206 in 1972 to 3‚010 in 1985 (d’Amore and Anunza‚ 1986). Since then‚ security is seen as crucial (Pizam and Mansfeld‚ 1996) and is increasingly intensified especially after the tragic events on September 11‚ 2001 (Cohen‚ 2002). Terrorism in hospitality industry is continuously happening. Post the 9/11
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