LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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Diagnosing and Improving Motivation Motivation is a multi-faceted process‚ and it is important to understand that all of these facets need to be running smoothly in order for workers to be motivated to perform at high levels. If just one component is low‚ motivation to perform well will also be low (Pritchard & Ashwood‚ 2008). When a manager finds motivation within their team to be low‚ it is important to take immediate and complete action. A four-step process that includes planning‚ evaluation
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..............................................................................2 Task 1: Understand the relationship between organizational structure and culture .. 3 1.1 Compare and contrast different organisational structure and culture ………….... 3 Organizational structure ……………………………………………….....…………… 3 Organisational culture …………………………………………………………………. 7 1.2 Explain how an organisation structure and culture can impact on the performance of busyness ………………………………………………………………………………… 8 1.3. Discuss
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Hussain has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one important observation and that is the relationship between clients’ knowledge on the services provided by the bank and the actual
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chances for individuals and groups to obtain what they need and want through exchanging various products with others (Kotler‚ 1974).In the contemporary society‚ people can not live without marketing with others which is much more important to firms. This report tends to evaluate how Apple-one of the most innovative and creative companies builds marketing relationships with its target customers through brand building. What is more‚ this report attaches much importance to customer profile which reveals some
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Is Terrorism Justified ? Is terrorism ever justifiable ? The answer is no‚ terrorism is never justifiable. I will argue that terrorism is not justifiable because it does not contribute to a goal of a more peaceful society. Terrorism contributes to conflict‚ no matter what reason is used to legitimize it. But in order to argue that terrorism is unjustifiable I must first decide on a definition of terrorism. This definition encompasses all the acts that we would determine as terrorism. This
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5.0 Recommendation Maybank is an international bank that has becomes the largest bank and financial group in Malaysia with 401 domestic branches. However‚ there is still have weaknesses exists in Maybank which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher
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case study Can Detroit Make the Cars Customers Want? and answer the following questions: 1. Why is AutoNation having a problem with its inventory? Why is this also a problem for auto manufacturers such as GM‚ Ford‚ and Chrysler? How is this problem impacting the business performance of AutoNation and of the auto manufacturers? Ans: AutoNation is having a problem with inventory because of the culture of ordering a customized vehicle for a customer‚ but such an order usually
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RECOMMENDATION ON HOW TO IMPROVE CUSTOMER SERVICE FOR MANHATTAN FISH MARKET Step 1 Train employees in effective customer service techniques‚ required food handling and safety procedures. Encourage them to think in terms of customer care‚ which goes beyond basic service. The care concept includes such simple steps as looking customers in the eye‚ smiling at them and greeting them promptly‚ as well as measures such as anticipating their needs. Timing is another aspect of customer care. Serve
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SUMMARY OF CONCLUSIONS AND RECOMMENDATIONS ________________________________________________________________________________________________________________________________________________________________ Housing is widely acknowledged as a human right. At the same time‚ it is a major driving force of the economy and often an individual’s biggest asset. The situation within the housing sector is of high significance for a society’s social and economic development and there is a need to openly recognize
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