Tran Thi Luong Binh Lecturer of Banking & Finance Faculty Foreign Trade University Telephone number: (+84) 948 034 777 Email: binhtranha@yahoo.com Dear Sirs‚ I am writing a recommendation letter as the request of Nguyen Thu Huong‚ who is applying for the Undergraduate Exchange Program. She was one of my students who had taken my class for two semesters at Foreign Trade University (FTU). Huong was the most outstanding students in my class for her intelligence‚ creativity and hard-working
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TEACHING NOTES Barclaycard Bernardo Bátiz-Lazo and Nurdilek Hacialioglu with contributions by Jarunee Wonglimpiyarat and Douglas Wood 1. INTRODUCTION The case study is concerned with how a long-standing market leader tries to maintain market share and develop its business in an industry undergoing significant change. Students are challenged to formulate‚ evaluate and compare a range of strategic options and to choose the best way forward for Barclaycard 2. POSITION OF THE CASE The
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challenges will outnumber opportunities from several aspects. Firstly‚ even though Newell and Rubbermaid were both selling a lot of household basics products to the same customers‚ the two companies had fundamentally different bases of competition. Newell competed on the basis of superior service to its mass merchandise customers and low-cost production (3)‚ whereas Rubbermaid competed on the basis of the brand and innovation (5). Their production costs and processes were different and their value
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Self-recommendation Ko Chun Fung 6B(27) I am convinced to say that my secondary school life is not in vain because I have acquired both academic knowledge from lessons and practical experience from various extracurricular activities. Being a leader in the Scout‚ I realized that organization‚ time management and communication are of paramount importance in leadership. Being a senior patrol leader‚ I engaged in planning meetings for the scout members. In addition to briefing and communicating
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ORGANIZATIONAL CHARTS Organizational Structure Of Bharti Airtel CHAIRMAN & MANAGING DIRECTOR PRESIDENT & CEO PRESIDENT MOBILE SERVICES PRESIDENT MOBILE SERVICES PRESIDENT ENTERPRISE SERVICES DIRECTOR CUSTOMER SERVICES DIRECTOR CUSTOMER SERVICES AND DIRECTOR LEGAL AND REGULATORY DIRECTOR TECHNOLOGY DIRECTOR SUPPLY CHAIN DIRECTOR MARKETING DIRECTOR HUMAN RESOURSES CFO AND DIRECTOR STRATEGY Organizational Structure Of Tata Steel Executive Incharge CHIEF(BUSINESS DEVELOPMENT & SALES)
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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Improving Organizational Retention PSY/435 September 13‚ 2010 Improving Organization Retention Employee retention is the solution for improving organizational performance (Dey‚ 2009). An organization who wants to ensure they keep their employees from leaving their business to work for a rivalry organization is to maximize job satisfaction. To maximize job satisfaction the organization will need to make changes to their training process to ensure that each employee fully understands his
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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Improving Learner’s Ability with Listening to News Reports Word count - 2470 Contents Introduction 1 Analysis 1 News reports are: 1 Processes 1 Top-down 1 Bottom-up 2 Where top-down and bottom-up meet 3 Problems and Solutions 3 Conclusion 7 Bibliography 8 Background Research 8 Practical Materials 8 Appendix 1 9 Introduction For years now I have taught context/gist/specific info/post activity type listening lessons‚ but my reading on authentic materials and helping
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