Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
Premium Shopping mall Marketing Retailing
organizations. 6. List characteristics of a learning organization. 7. Define knowledge management and explain its importance. 8. Describe potential sources of stress. 9. Explain individual difference variables that moderate the stress-outcome relationship. CHAPTER OVERVIEW The need for change has been implied throughout this text. “A casual reflection on change should indicate that it encompasses almost all our concepts in the organizational behavior literature. Think about leadership
Premium Change management Organization Management
concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service makes E-Z RP to
Premium Customer service
new skills and knowledge to enhance their capabilities in order to achieve the desired results. The concept of learning organization was first introduced by Peter Senge (Senge‚ 1994). He once stated in an interview‚ that a learning organization is a group of people working together to collectively enhance their capabilities to create results they really care about1 and popularized the concept of learning organization in his book “The Fifth Discipline”. Organizations‚ in present context‚ face huge and
Premium Learning Organizational learning Strategic management
ORGANIZATIONAL BEHAVIOR (BPB 20503) GROUP ASSIGNMENT NO | NAME | MATRIC NO | 1. | SUSANTY MARIAH BT KHAIRULNAS | AP100100 | 2. | NOR AMALINA BT AZMI | AP100035 | 3. | SITI HARISAH BT ILMIN | AP100057 | 4. | NORTAJIZATULZUWANA BT MUJI | AP100338 | 5. | ZUHAIRAH ADILAH MD ZUKI | AP100158 | SECTION : 01 SUBMISSION TO : DR. ETA WAHAB 1.0 INTRODUCTION The topic that been selected by our group is Team Effectiveness Model. The reason
Premium Team Member of Parliament Teamwork
Improving Cambodia’s Economy by Fighting Against Corruption Executive Summary Cambodia’s economy has remained dependent and marginalized for a couple decades. It suffers from several main factors including poor education system‚ a lack of economic diversity and the widespread of corruption. This policy brief will be summarizing troubles result from corruption‚ and outlines key recommendations for relieving the extent of corruption. The policy options outlined below include a legislative
Premium Political corruption Corruption Transparency International
competitiveness in the industry. Segmentation analysis was used for further study of the ice cream industry in Russia. The analysis was carried on key variables like distribution channel‚ buying behavior‚ geographic locations‚ and product characteristics. Recommendation: Ice-Fili will need to focus on the strengthening of its distribution channel through various efforts including marketing and raising of capital while focusing on its long history and brand recognition. Above all‚ availability of its product to
Premium Ice cream Marketing Supply and demand
TYPES OF ORGANISATION QUIZ 1) Which form of business organization do you think is most suitable for each of the following businesses? Explain your answer fully: a) A young student is planning to offer his services to neighbors as a gardener. He will purchase only cheap tools to start with. (3) The sole trader form is most suitable for this business‚ because sole trader is most common form- operated just by one person‚ and this business is running only by a young student‚ which is only one person
Premium Limited company Corporation Types of companies
a new way to look at a workplace (Blake & Moseley‚ 2011). The theories and practices that were mentioned in his speech have had a vast affect in the 21st century workplace (Hudson‚ 2004). The speech provided a new perspective to the workplace by improving the efficiency of the working class man (Blake & Moseley‚ 2011). The theory highlighted that companies could use simple training techniques so that workers could focus on one task‚ which would run the business more efficiently (Berdayes‚ 2002). Taylor’s
Premium Management The Principles of Scientific Management Scientific management
Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
Premium Hotel Tourism