Telephone Customer Service Representatives 1. How do you interpret the reliability results for the clerical test and work sample? Are they favorable enough for the company to consider using them “for keeps” in selecting job applicants? A. Clerical Test Coefficient alpha is high (.85‚ .86). This is a positive sign. Test-retest reliability is also high (.92). B. Work Sample (T) Inter-rater agreement is relatively high (88%‚ 79%) C. Work Sample (C) Inter-rater agreement
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Globalization “The Cemex Way” Case Analysis The cement industry and its players made first steps in the direction to Global integration only in the 1970s. It could be seen as somewhat paradoxical‚ because if we apply the matrix of Global Integration and Local Responsiveness pressures to the cement industry‚ we can clearly identify that the industry scores high on most of the factors that should have pushed it to globalization much earlier Factors These factors include large investment
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“Behaviourists explain maladaptive behaviour in terms of the learning principles that sustain and maintain it. Discuss this statement and show how a behaviourist’s approach to therapy is in stark contrast to a psychoanalytic one”. The term ‘therapy’ has been defined as an activity which ‘involves the treatment of a disease or disorder‚ by some remedial‚ rehabilitating‚ or curative process’. Historically‚ there has been considerable development in the range and types of therapy that can be
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Summer Internship Programme (SIP) Section A: Course Structure Section B: Schedule Section C: Guidelines for Report Preparation Section A: Course Structure 1. At the end of the 3rd trimester‚ each student is required to undergo a summer training of six to eight weeks duration in the industry by undertaking a real life project. 2. Students will undertake SIP under the supervision of two mentors—Supervisor appointed by the company and the Faculty Supervisor assigned to every student by the
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Organizational Behavior Referred Course Work Module: BH 1107 Course: Business and Management Candidate Number: 515663 Word Count: 2390 (with Bibliography) At present‚ Multinational corporations (MNC) commonly referred as ‘big business’ are a powerful economic force (Chandler and Mazlish 2005‚2‚ Penrose 1995). A multinational company usually has its head quarters in one country‚ but its operations extend beyond boundaries. They have been known to enhance rapid economic liberalization
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|WHAT IS ORGANIZATIONAL BEHAVIOR? | LEARNING OBJECTIVES After studying this chapter‚ students should be able to: 1. Define organizational behavior (OB) 2. Describe what managers do 3. Explain the value of the systematic study of OB 4. List the major challenges and opportunities for managers to use OB concepts 5. Identify the contributions made by major
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Chapter 17 Organizational culture Case incident II Table of Contents Executive Summary Question & Answers Conclusion EXECUTIVE SUMMARY: Wegmans was founded in 1916‚ by brothers Walter and Jack Wegman‚ as a small family-owned food store in Rochester‚ New York State. It was initially called the Rochester Food and Vegetable Company‚ and operated out of the Wegmans’house. In the early 1920s‚ the Wegmans moved the store to a new location and expanded the product range to make
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Historical Development of Organization Behavior The field of organization has developed from the studies conducted by the behavioral students of organization. 1. The Classical Theorists Just before World War II‚ and aftermath of the Industrial Revolution‚ the shape and nature of management started changing. Large scale production‚ poor labour conditions‚ poor environment‚ gave birth to the thinking whether production can be increased by improving these conditions. It is from this perspective
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Critically evaluate the statement‚ ‘understanding organizational behavior is important to organizational success.’ Organizational behavior is both a vast and complex area of study. It concerns itself with the study of organizations and management‚ with a focus on anything relevant to the management‚ design and effectiveness of an organization. (John Martin – Organizational Behavior and Management 3rd Edition‚ Thomson Learning 2005‚ p.4.) I will critically evaluate why organizational behavior is
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What is a Group Definitions of the word group vary‚ but many stress one key consideration: relationships among the members. Thus‚ “a group is a collection of individuals who have relations to one another” (Cartwright & Zander‚ 1968‚ p. 46); “a group is a social unit which consists of a number of individuals who stand in (more or less) definite status and role relationships to one another” (Sherif & Sherif‚ 1956‚ p. 144); and a group is “a bounded set of patterned relations among members”
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