different task but the same goal: to improvement the quality and gained trust on the customer. It needs to be mentioned here that the PROTON’s are able to reduce their vehicle activity from 3 years to 17 months. This wouldn’t happen if there no strategic planning as dividing each department with a different task. PROTON’s get a well done job on this since it also considered a market growth and there many competitors out
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The company I chose to research is Southwest airlines. It has been one of the most successful airlines in the US‚ and with very high customer service ratings. This is very impressive to attain by such a small company in a very tough industry. Southwest is able to achieve such levels by having a clear mission of providing low-fare travel using a point-to-point system and not having a hub-based system. The company operates in relatively shorter routes and only maintains one plane type‚ its famous Boing
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Review core capabilities. Core capabilities are critical issues in operations management. Why are core capabilities an asset? Are there any instances in which a firm’s core capabilities can be a liability rather than an asset? In general‚ core capabilities are an organization’s key ability that sets it aside from competitors. According to Qfinance‚ the definition of core capabilities is a key ability or strength that an organization has acquired that differentiates it from others‚ gives it
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KFA was an airline for people with a taste for luxury. While its astronomical fares pushed it out of the bounds of the country’s biggest consumer section - the middle class - the airline’s in-flight service standards were set too high to maintain for a long time . Fliers were treated to expensive wine‚ quality food and best entertainment facilities even on domestic‚ short distance flights. The airline staff‚ till the time they got their salaries‚ were among the best paid in the country
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[pic] Eagle Airlines Business Decisions with Data Models Assignment on Risk Analysis Team Members: Sfykti Dimitra Goumas Evangelos Manikas Athanasios Papaspirou Yiannis As assigned by Mr. Hadjistelios‚ President of Eagle Airlines‚ a simulation analysis is developed in order to evaluate company’s intention to proceed with the purchase of a new aircraft. According to the President’s estimations‚ the uncertain parameters which affect the annual cash flow are the below;
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2.1.2 How inflation is measured 3 2.1.3 The causes of inflation 4 2.2 In the context of Malaysia’s economy 2.2.1 Inflation rate in Malaysia 4-5 2.2.2 Consumer Price Index (CPI) in Malaysia 5-6 2.2.3 Average monthly household expenditure in Malaysia 6-7 2.2.4 Salary growth in Malaysia 8-9 2.3 The impact of inflation on consumers’ living patterns 9 2.3.1 Housing 9-10 2.3.2 Electricity 10 2.3.3 Fuel 10 2.3.4 Transportation
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emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
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1. Indian Airlines Corporation vs Sm. Madhuri Chowdhuri And Ors. on 27 May‚ 1964 The suit arose out of an unfortunate and tragic air crash at Nagpur when a Dakota air plane VT-CHF crashed soon after it started flying from Nagpur to Madras. All the passengers and the crew were killed and the only person who escaped with severe injuries and burns was the Pilot‚ Desmond Arthur James Cartner. This accident took place on the 12th December‚ 1953 at about 3-25 a.m. In that Aircraft travelled one Sunil
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Capability Maturity Model Capability Maturity Model is a reference model of mature practices in a specified discipline‚ used to assess a group’s capability to perform that discipline. CMM is a collection of instructions an organization can follow with the purpose to gain better control over its Software development process. Capability Maturity Models differ by discipline‚ structure (staged versus continuous)‚ how maturity is defined and how capability is defined. CMM are used in process Improvement
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Table of Contents Capability Maturity Model (CMM) 3-6 People Capability Maturity Model (P-CMM)... 7-8 Software Acquisition Model (SA-CMM) 8 Capability Model Model Integration (CMMI) 9-11 CMM and ISO 9001 11-12 A process is "a system of operations in producing something ... a series of actions‚ changes‚ or functions that achieve an end or result" (Webster’s Dictionary). With the growing emphasis
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