Braude College‚ Karmiel‚ Israel (Revision received December 2007) To locate and prioritize the improvement needs of an enterprise‚ a strategy map merging managerial principles of the BSC with quality principles stemming from the Malcolm Baldridge National Quality Award and the European Foundation for Quality Management is proposed. It comprises four hierarchical levels: business objectives‚ competitive priorities‚ core processes and components of the organizational profile. The implementation methodology
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Acknowledgements First of all‚ I would like to thank both my panel supervisors from the University of South Australia‚ Dr. Porpan Vachajitpan and Dr. Frank Hutson Gregory‚ for their valuable time‚ excellent advice and informative guidance in my three research studies. In spite of their tight schedules‚ they were able to provide me with advice and support whenever my queries arose. Without them‚ these studies would not have been completed. I am indeed grateful to my beloved husband‚ Mr. Boonchon
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Shrijani Education Foundation’s Govt. Regd No. GBBSD/234 [pic] National Academy of Management Studies ISO 9001: 2008 certified first international B – School Course: Graduate Diploma In Management Sub.: - Perspective Management Course Code: 02 MARKS: 80 Subject Code: GD10 20 Marks
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Aggressively instilling a passion for excellence Five years later‚ Schulze began using the Malcolm Baldridge National Quality Award criteria to develop a system of business excellence. This system used the Deming Wheel in order to achieve optimum performance levels throughout the organization. With these new policies in place‚ Schulze lead Ritz Carlton to the first recipient of the Malcolm Baldridge National Quality Award for Service. The 1999 Ritz-Carlton application summary is as follows: Criteria
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FedEx Equals Quality FedEx was incorporated in June 1971 and officially began operations on April 17‚ 1973. Conceived by Chairmen and Chief Executive Officer Fredrick W. Smith‚ a man that would soon expand the small 14 aircraft fleet he started with into a $29 billion network of companies with 652 aircraft‚ 69‚000 vans and trucks‚ and over 250‚000 employees. FedEx did not become the largest shipping company by chance‚ they did it by focusing on their customers needs and making quality in their
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XEROX - THE BENCHMARKING STORY Source link: http://www.icmrindia.org/free%20resources/casestudies/xerox-benchmarking-5.htm The case examines the benchmarking initiatives taken by Xerox‚ one of the world ’s leading copier companies‚ as a part of its ’Leadership through Quality ’ program during the early 1980s. The case discusses in detail the benchmarking concept and its implementation in various processes at Xerox. It also explores the positive impact of benchmarking practices on Xerox. "Benchmarking
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 23‚9 The impact of total quality management on innovation Findings from a developing country Dinh Thai Hoang and Barbara Igel School of Management‚ Asian Institute of Technology‚ Klong Luang‚ Pathumthani‚ Thailand‚ and 1092 Received February 2005 Revised August 2005 Tritos Laosirihongthong Industrial Engineering Department‚ Faculty of Engineering‚ Thammasat University
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Benchmarking: how Xerox regained its competitive edge INTRODUCTION This paper examines the benchmarking initiatives taken by Xerox as a part of its ’Leadership through Quality’ program during the early 1980s. The case discusses in detail the benchmarking concept and its implementation in various processes at Xerox. It also explores the positive impact of benchmarking practices on Xerox. The history of Xerox goes back to 1938‚ when Chester Carlson‚ a patent attorney and part-time inventor‚ made
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Indian Army and one from the Indian Air Force. 2. Som Nath Sharma‚ the first recipient of the award‚ was the award designer Mrs. Savitri Khanolkar’s son-in-law posthumous. 3. Grenadiers Regiment have received the most number of Param Vir Chakras‚ with 3 awards‚ one each for the Indo-Pakistan 1965 war‚ 1971 Indo-Pakistan war and the Kargil War. The Gorkha Rifles have also received three awards‚ with the 1st Gorkha Rifles (The Malaun Regiment)‚ 8th Gorkha Rifles and 11th Gorkha Rifles each receiving
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2. Introduction Today‚ computerized mechanism and ICT (information and communication technology) have a significant impact on human life process. What was on the top of the Maslow’s Hierarchy of Needs is now performing a vital role in each human life. Due to the swift growth in the technology industry and hardware and software development computerized systems and machines are used on an everyday basis by almost everyone‚ even people from different fields which are not related to computing. Major
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