Cover Page ITM -580 Strategic Planning for IT Dr. Wendy Wang Spring 2012 Name: Laura Gong Email: laura.gong0405@gmail.com Module 1- Strategy and Strategic Planning Case Assignment 1: "How do the two UCB’s strategic IT plans compare against the Baldridge criteria for assessing strategic planning?" The importance of strategic planning is just as important as having a foundation and a framework to a new house. Without it‚ it will either partially be complete or eventually crumble. Strategic
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implementing TQM?” TQM implementation has been in my mind for a long time and I wondered how to measure the success of TQM implementation in an organization. If we take an organizations who are winners of the Baldrige Award‚ then my question is whether taking an assessment based on Baldrige Criteria an appropriate measure to gage the success of TQM in an organization. There is no doubt that measuring TQM implementation is success rate is of interest with all if not most leaders. Otherwise‚ how would
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Business Results 27 TIIRLE LEVELS OF QUALITY 29 QUALITY AND PERSONAL VALUES 29 SUMMARY OF KEY POINTS AND TERMINOLOGY 31 QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31 CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS THE CEDAR FOUNDATION 90 89 QUALIY PROFILES: TEXAS NAMEPLATE COMPANY‚ INC.‚ AND THE DEMING PHILOSOPHY 91 Deming ’s 14 Points 99 Foundations of the Deming Philosophy 92 QUALITY IN PRACTICE: BRINGING TOTA QUALITY PRINCIPLES TO LIFE AT KARLEE 36
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Best Practices Dell - Dell Chemicals Management Program Dell‚ one of the major computer makers in the world‚ has responded proactively and systematically to both increasing global legislative on the use and management of hazardous substances and increasing consumer awareness. Dell’s Chemicals Management Program not only complies with upcoming as well as existing legal requirements but also meets key stakeholders requirements‚ which often turn out to be tougher than the legal standards. Dell’s
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1. Malcolm Bridge was highly regarded for all the other given reasons except : 1. He resolved technology transfer differences with China and India 2. He resolved technology transfer differences with Japan and India 3. He had played a major role in carrying out the administration’s trade policy 4. He was the Secretary Of Commerce and he held the first cabinet level talks with the Soviet Union which permitted US firms to access Soviet market Answer: 2. He resolved technology transfer
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work experience or reflect on your experience at university to provide an example. In today’s society‚ motivation is a much talked about topic and not very clearly understood. Most companies look for ways to improve efficiency‚ productivity and quality. This is achieved by higher levels of motivation. People are generally motivated when they believe their efforts will yield an acceptable performance‚ performance will be rewarded and the value of the reward is highly positive. (Schermerhorn‚ John
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world’s most successful organizations rely on Infosys to deliver measurable business value. Infosys provides business consulting‚ technology‚ engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Our award-winning Infosys Labs and its breakthrough intellectual property can be leveraged as a co-creation engine to accelerate innovation across the enterprise. Infosys pioneered the Global Delivery Model (GDM)‚ based on the principle of taking work to the
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http://qualitydigest.com/IQedit/QDarticle_text.lasso?articleid=12186 http://www.businessweek.com/smallbiz/content/feb2007/sb20070213_171606.htm http://www.answers.com/Ritz+carlton+hotel?cat=biz-fin 1-What was the total capital budget at the Ritz Carlton Hotel? Capital Budget: Long-term financing and expenditure plan for acquisition‚ construction‚ or improvement of fixed assets such as land and buildings The total capital budget of Ritz Carlton Washington D.C. was $225 million. this hospitality
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performance. 6. (TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered: 7. (TCO A) Which of the following is NOT a characteristic of a Six Sigma project? 8. (TCO B) A set of financial‚ market‚ operational‚ and employee performance measures for management review and use is an example of: 9. (TCO D) The Baldrige Award criteria‚ as a tool for self-assessment: 10. (TCO H) Focusing on how
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Importance of Quality Malcolm Baldrige Quality Award • Created by Congress in 1987 • Named after Malcolm Baldrige who served as Secretary of Commerce from 1981-1987 • Award is given annually to recognize US companies that excel in quality achievement and management • 3 Categories: manufacturing‚ service‚ small business • http://www.quality.nist.gov/Contacts_Profiles.htm ISO 9000 Standards • Voluntary standard that
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