Professor‚ OB & HRM IMT‚ Nagpur Introduction: The case revolves around these three individuals‚ Prashant Lakhera (senior analyst at Credit Rating Agency Limited)‚ Gagan Vedi (analyst at Construction Development Board) and Deepak Ghosh (project manager at CDB) who had to finish a credit rating report by December 27‚ 2006 for their client‚ Continent Construction Limited. The objective of CDB is to provide a forum for all parties involved in construction and CRB deals in providing investment information
Premium Construction Project management Project manager
Hotel Management . . . . . . . . . . . . . . CONTENTS Pages CHAPTER 1 - PROBITY REQUIREMENTS Introduction Code of Conduct Conflict of Interest Acceptance of Advantages and Entertainment Handling of Confidential Information Handling of Hotel Guests Enhancing Ethical Awareness 2 2 3 4 5 5 6 防 best practices貪 錦 囊 CHAPTER 2 - PROCUREMENT PRACTICES Introduction Basic Checks and Balances List of Suppliers / Service Providers Purchase Requisitions Quotations Evaluation and Handling of Samples
Premium Best practice Hotel Procurement
Dr. sc. Jasmina Gržinić Assistant Professor Department of Economics and Tourism «Dr. Mijo Mirkovic» University Jurja Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional paper Primljeno / Received: 31. svibnja 2007. / May 31‚ 2007 Prihvaćeno za tisak / Accepted for publishing: 03. srpnja 2007. / July 03‚ 2007 Summary The quality of service in hotel industry is an important
Premium Quality management Hotel Quality of service
UNDERSTANDING MY OWN CULTURE Bismillahirrahmanirrahim. In the name of Allah‚ Most Gracious and Merciful. If you notice from the recited words you will know that I am a Muslim and let me introduce myself as Nor Laila Binti Hassan. This story begins from 19th century‚ whereby my ancestor who is of a Siamese ethnic came from Siam or now known as Thailand to settle down in Kedah (one of the state in North Malaysia) and married one of the locals. During that time Kedah was started to be influenced
Free Family
rP os t KEL019 SUNIL CHOPRA Excel Logistics Services Background op yo “The quality of our performance has improved significantly‚ but stores continue to complain about our deliveries‚” said John Margolis‚ general manager of the Springfield Warehousing and Distribution Center (WDC) run by Excel Logistics Services. Margolis looked at the customer satisfaction survey for the fourth quarter of the previous year. “At this point‚ it is becoming increasingly difficult for us to make
Premium Retailing Process management Process capability
I. How Do Businesses Compete? （Q1‚Q2) 1. Business strategies are primarily concerned with allocating resources across functional activities and product-markets to give the unit a sustainable advantage over its competitors. 2. The unit’s core competencies and resources‚ together with the customer and competitive characteristics of its industry‚ determine the viability of any particular competitive strategy. 3. Most SBUs pursue a single competitive strategy—one that best fits their market environments
Premium Marketing
c. Escalate this matter to top management to seek justice d. Resign to the decision and look for a job else where 2. Post-merger of two automobilecompanies‚ thousands of employees wereexpected to lose their jobs. You are the Industrial Relations Manager of the company‚ and you were instructed to convey to theworkmen the decision of the management. How will you convey the message? a. Tell them about the poor upcoming economic scenario and tell them you have
Premium Management Project management Employment
Retail Store’s operating hours. ■ Beginning October 1st‚ all stores will now be closed on Sunday. ■ Additionally‚ all stores will open one hour later and close one hour earlier Monday through Saturday. ■ Full-time employees‚ including store managers‚ will work
Premium
tourists visiting Cape Cod. They even provide trips and places to stay for local residents who want a weekend trip. Christopher Manning of Cape Cod and owner and operator of his own hotel company‚ Pylon Hospitality Management is a certified hotel manager. Manning believes his customers deserve a great and relaxing experience in any hotel‚ especially his hotels. He also makes sure that his clients and partners have many good business opportunities when they plan to invest in any of the beachfront property
Premium Cape Cod Cape Cod Hotel
The rise and fall of ABC Learning Q1: The aspects of the business strategy of ABC Learning resulted in increased business risk for the company including: the rapid expansion of market share‚ over-indebt‚ and blinding overseas investment. Rapid expansion of market share: ABC‚ which at its peak had almost 2200 centres in four countries‚ also had a flawed strategy to handle significant and rapid growth. When A.B.C. Learning Centers listed on the stock exchange in March 2001‚ it was a tiny operation
Premium Management Project management Psychology