The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Managerial Economics Introduction Economic principles inform good business decision making. Although economics is sometimes dismissed as a discourse of practical relevance to only a relatively small circle of academicians and policy analysts who call themselves economists‚ sound economic reasoning benefits any manager of a business‚ whether they are involved with production/operations‚ marketing‚ finance‚ or corporate strategy. Along with enhancing decision making‚ the field of economics provides
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SI/Lumbar Review: 1. Space between the sacrum and the Ilium? Sacral sulcus 2. Upslip of innominate? PSIS Pubic Tubercle Ischial Tuberosity Medial Malleolus ASIS 3. What would ATC palpate posteriorly? Inferior angle of the scapula 4. What mechanism would cause an upslip of the ilium on the sacrum? Fall on ischial tuberosity Motor vehicle accident‚ one foot on brake 5. Nutation of the sacrum? Anterior & Inferior 6. Hyperlordosis pelvis is rotated? Anteriorly 7. What
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Saving Private Ryan Movie Review Saving Private Ryan is a World War II film released on July 24‚ 1998. The film‚ about a group of soldiers sent behind enemy lines to bring a man back home safely‚ is directed by Steven Spielberg and written by Robert Rodat. The cast consists of well-known actors including Tom Hanks‚ Vin Diesel‚ Matt Damon‚ Tom Sizemore‚ and Edward Burns. The beginning of the film starts off with a veteran of the Second World War looking at a grave and experiencing a flashback
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RV movie review-Paternal love When we were young‚ father was the strongest man in our world. He was omnipotent and reliable that we believed he could fight against the monsters he mentioned in the bedtime stories. Bob Munro also poured all his love to the family as all the other fathers do. But after a man reached middle age‚ life seems to be tougher than ever‚ the lovely daughter rarely talks to him‚ the wife is tired of house work and longs for a family trip and the son keeps fitness plan but
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Movie Review: The Da Vinci Code By Robin J. Sharpe 30 January 2008 Director: Ron Howard Star Cast: Tom Hanks - Robert Langdon Audrey Tautou - Sophie Neveu Ian McKellen - Sir Leigh Teabing Jean Reno - Police Captain Fache The movie version of Dan Brown’s best selling novel arrived in the theatres with a huge amount of fanfare and high expectations‚ which could arguably be considered as unworthy and unfounded. Anyone who actually read the book will realize that it consists mostly
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The Paperless(?) Office 1. What are the advantages and disadvantages of the paperless office? There are many advantages to having a paperless office. One advantage is that companies are able to greatly reduce the amount of paper that they use. Not only does this help the environment‚ it helps cut costs within the organization. Companies are also able to improve service through implementing the paperless office. This is because communication is immediate and does not get lost in a
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Sabrina Allison Interpersonal Communication Movie Review 1: Bridget Jones’ Diary 1. Choose two characters that have an interpersonal relationship. How can you tell that they have an interpersonal relationship? Use at least two references from your book (Chapter 1). Bridget Jones and Daniel Cleaver have an interpersonal relationship. I can tell because they have the emotional and physical involvement with each other based on their communication as per the definition of interpersonal
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Storyline In 1868‚ after the end of the Bakumatsu war‚ the former assassin Kenshin Himura promises to defend those who need without killing and wanders through Japan with a sword with inverted blade during the transition of the samurai age to the New Age. When Kenshin helps the idealistic Kaoru Kamiya from the gangsters of the powerful opium drug lord Kanryuu Takeda that wants her school for his production of opium‚ Kaoru invites Kenshin to stay in the school. But the drug chemist Megumi Takani
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What rules your world? Are you defined by your personality or the possessions you own? Do you have a fridge full of condiments but no food? Fight club directed by‚ David Fincher‚ is still considered a cinematic marvel. Edward Norton‚ who narrates the film‚ deals with insomnia‚ and it’s slowly eating away at his life. “When you have insomnia you’re never truly awake and you’re never truly asleep.” When seeking medical help he comes across these anonymous groups with different diseases. After being
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