QUALITATIVE SERVICE PRODUCTIVITY Methodology for the Analysis and Optimization of Service Productivity considering qualitative Factors © Fraunhofer QUALITATIVE SERVICE PRODUCTIVITY Objectives and Methodology Qualitative Factors in Service Productivity Methodology for the Analysis and Optimization of Qualitative Service Productivity Key Performance Indicators for Qualitative Service Productivity Measurement Example Conclusion and Next Steps © Fraunhofer Objectives
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"What has been the impact of technological change on workers in the modern era? To what extent do the benefits outweigh the costs." Productivity‚ the amount of economic value created for a given unit of input‚ such as an hour of labor‚ is a crucial indicator of growth and wealth creation (How Technology Is Destroying Jobs‚ by David Rothman in 2013). Labor productivity can grow for several reasons‚ including technological change‚ quality of the labor force and greater capital investments (or capital
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Labour productivity = production/labour When productivity changes‚ it affects how productive an economy is. Labour‚ as an input in production‚ helps to determine total output. When productivity falls‚ labour‚ as an input‚ produces less goods and thus total production falls. The PPP (also known as the PPF) moves inward to represent the fewer production choices available. When productivity increases‚ the curve shifts outward to represents increased production and production choices. DEFINITION of
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Notes on labor productivity Labor productivity is a key element in the explanation of how the economy works. It is especially important with regard to wages. What follows is some material about labor productivity and investment spending that is a reorganization of what is presented in your textbook. Its focus is on the connection between labor productivity and wages. Labor productivity is the value of the product or service you can produce in an hour‚ day‚ week or other unit of time. The value
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and finds further that virtual community type moderates consumers’ reasons for participating‚ as well as the strengths of their impact on group norms and social identity. We conclude with a consideration of managerial and research implications of the findings. D 2004 Elsevier B.V. All rights reserved. Keywords: Virtual communities; Internet marketing; Consumer behavior; Electronic commerce; We-intentions A web of glass spans the globe. Through it‚ brief sparks of light incessantly fly‚ linking
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the topic of productivity. Is the United States still productive and/or competitive in manufacturing from a World Class standpoint? The United States is still producing and competing in the manufacturing sector on a global basis‚ but could be performing at a higher level. In 2009‚ the US had the highest increase in manufacturing productivity (due largely‚ I would think‚ to new technology) and also had a decline in unit labor costs. (Wall Street Journal) While U.S. productivity is increasing
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WAYS TO IMPROVE PRODUCTIVITY To talk about improvement we need to know first what productivity is in a technical view as a work application. As Montaño said‚ productivity is the proportion that is achieved between the made product or proportionate service and the inputs that have intervened in the accomplishment of this product or service[1]; a measure of how efficiently an organization converts inputs into outputs. Taking into account its definition‚ it is important to know how to improve
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Organizational Behavior and Its Impact on society: Formal organizations are typically understood to be systems of coordinated and controlled activities that arise when work is embedded in complex networks of technical relations and boundary-spanning exchanges. But in modern societies‚ formal organizational structures arise in highly institutional contexts. Organizations are driven to incorporate the practices and procedures defined by prevailing rationalized concepts of organizational work and institutionalized
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Professor Keith Productivity Measurement Benchmarking is defined as the process of comparing the cost‚ cycle time‚ productivity‚ or quality of a specific process or method to another that is widely considered to be an industry standard or best practice (O’Neill‚ Dam‚ Gutbezahl‚ n.d.). Benchmarking is a great tool used to monitor productivity and profitability. A successful physical therapy department needs to be running efficiently in all areas‚ including employee productivity‚ correct charging
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Productivity dilemma Productivity dilemma Abernathy’s productivity dilemma describes businesses trade off between two strategic goals: efficiency and innovation. Efficiency is a result of exploitation‚ there utilizes existing knowledge and capabilities‚ resulting in stable and efficient performance. Innovation or adaptability is a result of exploration‚ which creates new knowledge‚ enabling organizations to innovate‚ and adapt to changing conditions. Paul s. Adler highlights that Abernathy sees
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