Internal Customers: This means if one department‚ individual or process within an organization supplies another such within the same organization with goods‚ information or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to
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Google inc. reported revenues of $10.58 billion in the fourth quarter of 2011‚ representing a 25% increase over fourth quarter 2010 revenues of $8.44 billion. (Google investor relations‚ 2012). Such of success came through a great idea and a successful management. Good management includes attentive evaluations of internal and external factors in the four functions of management: planning‚ organizing‚ leading‚ and controlling. Globalization was a factor that has influenced Google and vice versa. Managing
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EXTERNAL/INTERNAL FACTORS External/Internal Factors Paper External/Internal Factors Paper In 1962‚ the Dayton Corporation opened Target‚ a discount chain store in Minnesota. Through the years‚ Target has grown considerably so that in January 2000‚ the Dayton Hudson Corporation changed to Target Corporation. The Target Corporation Annual Report 2007 states that 118 new stores opened in 2007‚ 33 of them being SuperTarget stores. Nearly 1‚600 stores are operating in 47 states‚ with plans to have
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Chain processes are the operational heart of a company and are critical to achieve the level of cost‚ working capital investment and service needed to guarantee the profitability. Supply Chain managers normally work in the continuous effort to achieve this goal by managing many different trade-offs: "if I need to increase the service my inventory costs will certainly raise"‚ "how to prevent costs and inventory to grow with the continuous product variety increase ?"‚ "how is it possible to increase
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succession plans will integrate both internal and external recruitment with internal development. It will do that by relying on comprehensive workforce planning that ties the organization’s strategic objectives with the number and type (talents) of people required to achieve those results. Internal recruitment is typically from two sources: job posting and management decisions. Job posting is‚ of course‚ a planned recruitment method that relies on internal staffing. Employers make it a policy
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AO1 Internal and External Customer Needs at Cadbury World Internal Customers: Staff: At Cadbury world the staff are constantly training and working on how to communicate with the customers‚ always training to maintain their expectations and how they can improve. They can improve. They have this training course called Welcome Host for managers. (Www.welcometoexcellence.co.uk) and here they learn how to have good customer service. There are different training courses they have to take part
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External/Internal Factors Paper External/Internal Factors Paper Walmart is the low price leader. Walmart is the low price leader in America and across the globe. Walmart’s managers have had to plan‚ organize‚ lead‚ and control to accomplish this goal. Walmart is one of the most competitive retail stores in the world. The one thing that this chain has done so much better than the others is cost competiveness. “Walmart’s efforts are aimed at cost competiveness‚ which means keeping costs
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Ryanair and the External Environment Executive summary This report explores Ryanair’s domain in relation to the external environment and outlines the concerns for the company within these sectors. The environmental uncertainty of Ryanair is dealt with and ways in which it can adapt to this uncertainty are outlined. This report also explores possible strategies for minimizing environmental uncertainty for the organisation. 1. Ryanair’s domain in relation to the external environment and sectors of
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Home Depot MGT 330 Management‚ Theory‚ and Application University of Phoenix Harry Clore February 16‚ 2009 Home Depot Introduction When two upper level managers decided to relinquish their jobs with the small hardware store they were working at‚ “Handy Dandy” they had a vision and set out to develop a company that catered to the “do-it-yourselfer‚” and with that idea‚ The Home Depot was born. As the company exploded from one store into hundreds‚ it soon became the largest supplier of
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External/Internal Factors Dell is considered a very successful company. According to Govindarajan & Gupta (2005) one of the successes is its customer-direct concept that has been practiced since the company ’s inception. The concept involves dealing with customers directly and not through a third party‚ which helps maintain the quality of the relationship with its customers and also the products. In addition‚ this concept allows Dell to eliminate unnecessary inventories‚ warehouse space and storage
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