nd nd 2 INTERNATIONAL CONFERENCE ON BUSINESS AND ECONOMIC RESEARCH (2 ICBER 2011) PROCEEDING WHAT IT TAKES TO BE A MANAGER: THE CASE OF MALAYSIAN FIVESTAR RESORT HOTELS Rozila Ahmad (rozila@uum.edu.my) Noor Azimin Zainol (azimin@uum.edu.my) Universiti Utara Malaysia Sintok‚ 06010 Kedah ABSTRACT This article investigates the requirement for managerial posts in five-star resort hotels in Malaysia. Despite the growth of hotel industry in Malaysia‚ academic literature especially qualitative
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Qualities of Hr manager 1.Active Listener . Being a great manager means more than nodding your head when an employee comes to you with an issue. Employees want to know they have your full attention because they often expect an answer or proposed solution to their issue right then and there. Active listening requires the listener to understand‚ interpret‚ and evaluate what they hear. The ability to listen actively can improve personal relationships by reducing conflicts‚ strengthening
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Motivating an organization’s employees is not amongst the easiest of tasks for a manager to accomplish. Even more challenging is motivating part-time employees whom are usually forgotten and ignored by the organization (Inman & Enz‚ 1995‚ p. 1). According to Statistics Canada‚ nearly 19% of the workforce constitutes of contingency workers who are not being utilized to their full potential (Statistics Canada‚ 2008). It is noticed that the number of contingency workers is almost one fifth of the workforce
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An operations manager typically ensures smooth operations of various processes that contribute to the production of goods and services. While other employees can specialize and focus on other operational areas‚ the operations manager tends to work under every department within the firm. Globalization has increased the roles of an operations manager‚ due to an intense increase of competition amongst organizations. The fulfillment and challenges that come with this position makes it difficult
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Functional Role of a Manager Kristen Pinkney Management/521 August 28‚ 2013 Dr. Andrea Diese Functional [Possible incorrect indentation] Roles of a Manager The fundamental managerial roles are crucial in the feat of a manager. The roles of a manager are vital in setting the functionality of a business. Possessing a proactive approach to running a business will set a manager well ahead. The functionality of a manager depends highly on four aspects: planning‚ organizing‚ leading
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FACULITY OF GRADUATE STUDIES MBA PROGRAM THE BANK MANAGERS’ LEADERSHIP STYLE AND ITS IMPACT ON EMPLOYEES’ JOB SATISFACTION IN THE SOUTH OF WEST BANK BY AFNAN MOHAMMAD AMER ADVISOR DR. SHARIF ABUKARSH This thesis is submitted in partial fulfillment of requirements for the degree of Master of Business Administration (MBA)‚ College of Graduate Studies‚ Hebron University. 2009 1 2 ACKNOWLEDGMENT I would like to express my appreciation to those who provided valuable
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other hand a conventional manager controls and directs people/resources in a group according to principles or values that they have already established. A conventional manager uses formal and rational methods whilst a leader uses passion and stirs up emotions. People willingly follow leaders due to their charisma and personality traits‚ whereas a manager is obeyed due to the formal authority vested in him/her. As a result people tend to be more loyal to leaders than managers. Leadership is doing the
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AND RESPONSIBLITIES Roles and responsibilities of employees in BPO Manoj Mathew * What is MANAGEMENT Management is the process of designing and maintaining an environment in which individuals‚ working together in groups‚ efficiently accomplish selected aims * Characteristics of Management * Goal Oriented : It coordinates the efforts of workers to achieve the goal of the organization * Result through others : The Manager cannot do everything themselves‚ they must motivate
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The Need for Managers in an Organizations Success MGT 521 September 22‚ 2013 The Need for Managers in an Organizations Success Although managers are not required in today ’s workforce‚ they are necessary for an organization’s success. An organization ’s success is produced through the attainment of its set goals‚ which are driven by the management team. This management team is comprised of departmental managers who are the driving forces‚ behind the functional areas of the business. Although
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Roles of Managers and Leaders Introduction An organization without a leader with a vision may be destined to fail. In the same respect‚ an organization without a qualified manager to carry out that vision could be in total chaos. It may be possible for the role of leader and manager to be played by the same person; but in all likelihood‚ they are portrayed by two totally different individuals; especially if within a large organization such as the United States Postal Service (Postal Service).
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