Case Study Case Study: Managing a Global Team: Greg James at Sun Microsystems‚ Inc. As illustrated in the article‚ “Managing a Global Team: Greg James at Sun Microsystems‚ Inc. (A)”‚ managing a global team is an intricate task that requires special and specific skills (Neely & Delong‚ 2009). Greg James‚ the Global Manager‚ at Sun Microsystems is faced with many layers of problems that have manifested with a crisis with HS Holdings. Greg uncovered more serious problems as he traveled across the
Premium Management
LEAD – Managing a Global Team: Sun Microsystems – 9/16/2010 Situation * HS Holdings (HSH)‚ enterprise customer with online banking‚ had servers go down * Sun’s CS team didn’t respond‚ servers stayed down for 2 hours‚ cost HS Holdings thousands * HSH has $300k/yr premium contract for 24/7 service: potentially violated by outage‚ threatening suit * Flow of crisis * Praveen D. got call from HSH‚ pages on-call after-hours US manager 3x‚ MISTAKE: used weekday number not weekend
Premium Customer service Mobile phone United Arab Emirates
Managing a Global Team: Greg James at Sun Microsystems Inc. Case 3 Danielle Burrell Professor Richards BUAD 647.185 May 5‚ 2015 1. How well has James managed his global team? Before James’s trip‚ he had not been in touch with his team or their progress. However‚ upon his return‚ he instituted several team meetings‚ one on one meetings and skip level session to bring him closer to his team and to develop team closeness and trust. 2. Who is responsible for the HS Holding crisis? I
Premium Sociology Time
Organizations CASE WRITE UP # 3 MANAGING GLOBAL TEAM_GREG JAMES CASE Due March 2‚ 2015 Name: Sultan Ahmad Zarif ID #: 12552 Year: 2015 MANAGING GLOBAL TEAM_GREG JAMES CASE Case Brief Explanation This case is about how leaders should manage their global operations successfully. The case describes a crisis resulted by lack of effective leadership by Greg James who was the global manager at Sun Microsystems‚ Inc. (Sun) across India‚ UAE‚ France and USA. Greg James became aware of
Premium Leadership Time Problem solving
jame Table of Content Introduction 3 Question 1: How well had James managed his global teams? 3 Question 2: Compare and contrast how the various teams see as the cause of the crisis? In your view‚ who is responsible for the HS Holding Crisis? 4 Question 3: What role did open work environment and diversity play in the case? How? 7 Question 4: What should James do in the short and long term? 9 Conclusion 11 Reference List 12 Team Distribution of Tasks: 12
Premium Time zone
Managing A Global Team Team 6 In the “Managing a Global Team” case study‚ Greg James is the global manager at Sun Microsystems‚ Inc. who provides companies with complete information technology solutions. He leads a customer implementation team composed of 45 members from India‚ France‚ UAE‚ and the U.S. Greg James assembled this team to solve problems and interact with customers on a global scale‚ with all of the expected benefits of a cultural diverse team. However‚ this hastily assembled
Premium
MGS32015E Global Human Resource Management Spring 2012 MANAGING A GLOBAL TEAM: GREG JAMES AT SUN MICROSYSTEMS‚ INC. Overview of SUN Microsystems Inc. Sun Microsystems I nc. (SUN) provided companies with complete information technology (IT) solutions that included hardware‚ software‚ storage and services. One of Sun ’ s competitive strategies had been to form global teams in order to provide excellent and prompt support to its client at any hour of the day. Greg James is the global manager
Premium Team Sun Microsystems Daylight saving time
J. DELONG Managing a Global Team: Greg James at Sun Microsystems‚ Inc. (A) Greg James‚ a global manager at Sun Microsystems‚ Inc. (Sun)‚ slumped on the edge of his bed in the company’s corporate flat in Paris. He struggled to even move after only three hours of sleep. James had embarked on this unexpected trip from Sun’s Santa Clara‚ California‚ headquarters six days earlier. With only a few hours’ notice‚ he had set out to meet with his entire 45-member customer implementation team spread across
Premium Sun Microsystems Customer service Time zone
Main Issues in this Case The following issues were faced by Greg James‚ a global manager at Sun Microsystems‚ as he managed his global team spread across US‚ France‚ UAE and India: 1. Lack of Common Goals and Objectives * No macro-view * Working in Silos * No video-conferencing 2. Lack of Accountability‚ Ownership and Leadership No “on-team” and no bonding among team members 3. Lack of Motivation – Intrinsic and Extrinsic Different team member group has different intrinsic
Premium Motivation Conflict French people
Outsourcing and Managing a Global Team 1. What is outsourcing? What are the benefits of outsourcing? The author presents the process of outsourcing as the ability to take a specific and limited task or function performed within one company and having the same function performed by another company in a sort of complementarity. The outsourced task is then reintegrated back into the overall operation. Essentially outsourcing is a common way for many companies to hire efficient employees for a very
Premium Outsourcing Single person