Chapter-1 Introduction 1.1. Executive summary The project aims at studying the customer satisfaction of Reliance communication .The project consists of five sections ‚in which first section deals with introduction and objectives of the company .the second section deals with the study of concept of customer satisfaction it’s importance‚ scope and previous researches on customer satisfaction by various authors .the third section deals with the research methodology
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Managing Human Resources – Assignment One Many key academics have defined two separate versions of HRM; these are defined as hard and soft HRM. Storey (1989) distinguished between hard and soft forms of HRM‚ these were developed and typified from the earlier models derived from the Harvard System and the Michigan Model. Human resource management is implemented in different ways‚ these are the hard and soft versions of HRM‚ which were developed by Storey (1993)‚ he stated that HRM is a softer approach
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Successful knowledge management implementation in global software companies Nikhil Mehta Abstract Purpose – The purpose of this paper is to develop and evaluate a concise framework to examine how global software companies with successful knowledge management (KM) programs create KM-enabled value. Design/methodology/approach – The framework was evaluated at three global software companies with successful KM programs. Data were generated based on 20 interviews with various individuals involved
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Case 7 – Volkswagen of America: Managing IT 1. What is your assessment of the new process for managing priorities at Volkswagen of America? Are the criticisms justified? Is it an improvement over the old process? The new system of prioritizing IT projects to determine funding is a very efficient way of ensuring those projects that are critical to business strategy meet their financial requirements. However‚ the method of dropping entire goal portfolios simply because they ranked lowest in the
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Communication is a sharing of meaning through the transmission of information via mutually understood signs. Communication has been called the transfer of meaning from one mind to another. It is the mutual exchange of understanding‚ originating with the reciever. Meanings exist in the human mind‚ they cannot be shared or communicated except through some external vehicle that codify meaning. All forms of communication can be categorized as either verbal or nonverbal. In turn‚ both verbal and nonverbal
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do not have the same experience and self-confidence than older workers it is why managers have to adapt their management to the young workers. We also have to keep in mind that each generation is different from the previous one. It means that communication is
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REVIEWED ARTICLES What is managing diversity and why does it matter? Sharon Mavin and Gill Girling University of Northumbria at Newcastle Abstract: In the UK‚ human resource practitioners and academics alike are becoming more aware of the emergence of managing diversity. But what does managing diversity actually mean‚ how does it translate into practice‚ and what does it matter? The following paper brie y debates the rhetoric of managing diversity and considers whether managing diversity is a distinct
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1. Who won the first gold medal for india in the Asian games 2010? * Pankaj advani (snooker) 2. Ronald nobel is reelected as chief of * Interpol( international criminal police organisation) Headquater- france 3. Ex indra 10 is a joint military exercise held in october 2010 between india and
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1. Who wrote the song "Sare jahan se acha" ? Answer: Muhammad Iqbal 2. Who give music to the song "Sare jahan se acha" ? Answer: Pandit Ravi Shankar 3. Which is the worlds oldest news agency ? Answer: AFP (Agence France Presse) 4. What is the chemical name of Tear Gas ? Answer: Chloroacetophenone 5. Which is the only hobby recognized by the United Nations ? Answer: Ham Radio 6. What is the national flower of Pakistan ? Answer: Jasmine 7. What is the scientific name of Cockroach
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CLASS 6 SAMPLE PAPER International Mathematics Olympiad The actual test paper has 50 questions. Time allowed : 60 minutes.There are 3 sections: 20 questions in section I‚ 20 in section II and 10 in section III. Section – I : Logical Reasoning‚ Section – II : Mathematical Reasoning & Section – III : Everyday Mathematics SYLLABUS Roman numerals‚ Number sense‚ HCF and LCM‚ Addition and subtraction‚ Multiplication and division‚ Fractional numbers‚ Decimal fractions‚ Geometrical shapes
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