Chapter-1 Introduction 1.1. Executive summary The project aims at studying the customer satisfaction of Reliance communication .The project consists of five sections ‚in which first section deals with introduction and objectives of the company .the second section deals with the study of concept of customer satisfaction it’s importance‚ scope and previous researches on customer satisfaction by various authors .the third section deals with the research methodology
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{draw:rect} {draw:rect} 000579613; 000573398; 000573202; 000583118;000527971 {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} {draw:frame} Managing Across Cultures- Group Report on Case Study Analysis of Alcatel-Lucent BY TEAM: Meenak*shi Mukherjee* 000579613 Carlos Andres Serna 000583118 Quasirat Hasnat 000573202 Sangeet Premkumar 000573398 Imran Shahzad 000527971 Executive Summary
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Dealing with Conflict 1.1  Potential conflict can arise when two parties or people have a disagreement on a particular subject. For example‚ a person may have said he was going to complete a task which he failed to do which caused conflict with another person or party‚ or maybe two people who have different ideas on who to accomplish a task may become heated.  Stages of conflict are hard to describe in detail but it usually starts with raised voices to get an opinion across
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Conflict Management The Five Conflict Styles The Competing Style is when you stress your position without considering opposing points of view. This style is highly assertive with minimal cooperativeness; the goal is to win. The competing style is used when a person has to take quick action‚ make unpopular decisions‚ handle vital issues‚ or when one needs protection in a situation where noncompetitive behavior can be exploited. To develop this style you must develop your ability to argue and debate
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Conflict - a state of discord caused by the actual or perceived opposition of needs‚ values and interests. It can be internal (within oneself) or external (between two or more individuals) such as‚ social disagreement‚ conflicts of interests‚ and fights between individuals‚ groups‚ or organizations. Competitive situations will‚ by their nature‚ cause conflict. Cooperative situations can also be the source of conflict. Two or more individuals or parties may have consistent goals‚ but the manner
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also include religion‚ sexual orientation‚ gender and even generation. Although culture is not visible‚ it plays a major role in how we handle conflict. It is often the starting place of our thinking and our behaviors. Cultures are sort of implanted in every conflict because conflicts arise in every human relationship. When it comes to handling conflict‚ we tend to handle it by using lifelong messages that we have received due to our culture. Cultural messages are unique in different cultures
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Table of Contents Introduction 3 Importance of organizational culture 3 Wal-Mart 4 Commerce bank 5 Culture 5 Organization culture 6 Types of culture 6 The Power Culture 7 The Role Culture 7 The Task Culture 7 The Person Culture 7 Culture in both organizations 8 Organizational strategy and the importance of the culture in successful implementations the strategy 8 Strategy of Commerce Bank and Wal-Mart 9 Development of culture 9 How it starts 9 Socialization process
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http://wps.prenhall.com/ca_ph_johns_ob_6/23/5902/1510920.cw/-/1510922/index.html WHAT IS STRESS? Stress is a psychological reaction to the demands inherent in a stressor that has the potential to make a person feel tense or anxious because the person does not feel capable of coping with these demands. All stress is not intrinsically bad since moderate levels of stress can serve as stimulation. However‚ stress does become a problem when it leads to especially high levels of anxiety and tension
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MANAGING A SCHOOL EFFECTIVELY Changing role of the school principal The techno century’s Leadership - From Principals to CEO (Chief Education Officer) Abstract The techno century’s principalship - From Principals to CEO (Chief Education Officer) The role of the principal is multi-faceted. The techno century’s principalship in its epitomized role is about ensuring the relevance of aims‚ content‚ practices‚ and outcomes of formal education to digital generation. In accepting this coveted role
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methods of communication which I use are written and verbal communication. As each individual or group I communicate with have different methods of communication I have to use differnt skills when communicating. For intance when communicating with service users I have to simplify my language‚ using words and phrases that are easily understood‚ avoid jargon and employ the uses of gesture and signs (Makaton) to reinfororce the spoken word. As Body language forms a large part of communication‚ when communicating
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