more than 50 years‚ Dunkin Donuts has offered customers throughout the Unites States and around the world a consistent experience – the same donuts‚ the same coffee‚ the same store décor – each time a customer drops in. Although the chain now offers iced coffee‚ breakfast sandwiches‚ smoothies‚ gourmet cookies‚ and Dunkin Dawgs in addition to the old standbys‚ devoted customers argue that it’s the coffee that sets Dunkin Donuts apart. To keep customers coming back‚ the chain still relies on the recipe
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Operations Management: Process Analysis and Applications Module Changing Sources of Competitive Advantage Targeting Improvement: Operational Measures - Time T‚ Inventory I‚ Throughput rate R » Link through Little’s Law » Link to Financial Measures » Targeting improvement: CRU Computer Rentals Capacity and Flow Time Analysis » Pizza Pazza » Levers for Improvement Multi-product Capacity Management and Investment » Joint Marketing & Production Decisions » Optimal Capacity
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Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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Homework Chapter 3 (2‚ 6‚ 7‚ 8‚ 9 ‚11‚ 12‚ 13‚ 14‚ 16) 3-2 Develop your own model of the steps in the planning process. First‚ planning process is a set of steps and strategies to achieve a goal or an aim. The planning process may consist of a missions and visions to help in achieving the objectives that must be identified in an earlier stage. Steps that are required in the planning process include: 1. Start with addressing the mission of this project. 2. Create alternatives ways to archive
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Case Study 1. How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company explaining how the technology implemented let to improved performance. Information technologies are imperative to businesses and organizations that want to be successful. In this case‚ there were three companies that demonstrated how information technologies helped their business. The first company was eCourier. eCourier delivers packages
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Littlefield Simulation Write-up December 7‚ 2011 Operations Management 502 Team 9 Littlefield Lab We began our analysis by searching for bottlenecks that existed in the current system. It was easily identified that major issues existed in the ordering process. Without calculations‚ you could tell the reorder point was too low since the historical plots showed inventory levels at zero for two or more days at a time. The number of jobs in customer orders showed correlating spikes at the same
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Evidence Cultural Responsiveness/Accommodations 1. How was culture addressed‚ recognized‚ or celebrated in the classroom? The classroom where I am observing does not have any decorations to recognized any culture‚ yet every culture is represented in the curriculum. For example‚ the teacher has a poster with children from different countries dressed in their traditional clothes. Another way that different cultures are represented is through books. For example‚ the class was reading a book called
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Before the simulation started‚ our team created a trend forecast‚ using the first 50 days of data‚ showing us that the bottleneck station was at Station 1. On day 50 of the simulation‚ my team‚ 1teamsf‚ decided to buy a second machine to sustain our $1‚000 revenue per day and met our quoted lead time for producing and shipping receivers. On day 97‚ we changed Station 2’s scheduling rule to priority step 2. We noticed that the bottleneck was not just at station 1‚ but at all stations‚ and that buying
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Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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