ORGANIZATIONAL BEHAVIOR Course Code: MHR106 Credit Units: 03 Course Objective: To help the students gain knowledge about the functions and responsibilities of the manager and to provide students an understanding of Human Behaviour in organizations at individual‚ group and organizational level so as to enhance their managerial effectiveness. Course Contents: Module I: Introduction to Self and Management The Transactional Analysis‚ Managing and Managers‚ Organization‚ Organizations
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Table of Contents Introduction 1 Sony 1 Sony Store 3 Methodology 4 Interview with Sony Store Executive 4 Interview with Sony Care Executive 5 Interview with Sony Technical Department Executive 6 The operation of Sony Store After-sales Service 6 Diagnosis 7 Congruence model of Nadler/Tushman 8 Organisational diagnosis 9 Input 9 Output / Problems derived from diagnoses 11 Objectives 12 Recommended Implementation Action: "SONY Store +" Programme 12 Further Implementation
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ORGANIZATIONAL DESIGN AND ORGANIZATIONAL STRUCTURE An organization is a pattern of relationships-many interwoven‚ simultaneous relationships- through which people‚ under the direction of managers‚ pursue their common goals. These goals are the products of the decision - making processes. The goals that managers develop through planning are typically ambitious‚ far-reaching‚ and open-ended. Managers want to ensure that their organizations can endure for a long time. Members of an organization
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code of moral principles and values that governs the behavior of a person or group with respect to what is right and wrong. Ethics sets standards as to what is good or bad in conduct and decision making. Example of Unethical and Illegal Organizational Behavior Toward Customers False or deceptive sales practice Submitting misleading invoices Fabricating product quality data Toward Employees Discriminating against employees Creating a hostile work environment Violating health
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MANAGING STRATEGY QUESTION 1 The Porter’s generic strategies and the Strategy Clock have a common purpose; they both focus on how a firm can create competitive advantage over its competitors. The purpose of the models is to create a common understanding about position of the current strategies and options for the new strategies if need be. These strategies can be used by companies to analyse its competitive position in comparison to the offerings of competitors
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large-scale and small-scale farmers. Interest in it continues to expand‚ particularly in countries that previously followed a central planning policy and in those countries that have liberalized marketing through the closing down of marketing boards. Changes in consumption habits‚ such as the increasing number of fast-food outlets‚ the growing role played by supermarkets in many countries‚ and the continued expansion of world trade in fresh and processed products‚ have also provided the impetus for further
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Managing Relationships through the Circle of Satisfaction Abstract Globalisation‚ competition and market saturation have initiated organisations to acknowledge the importance of marketing strategies to anticipate the needs and want of customers‚ the tangible quality being customer retention. In order to reach this organisation’s must employ a number of key marketing concepts to achieve levels of satisfaction and loyalty. The theories herein will look to illustrate the available strategies to
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effectively deal with human behavior at the workplace. 3. To develop student’s skills for influencing & managing groups‚ thereby enhancing personal and interpersonal skills. Pedagogy: The course is designed to introduce the field of Organizational Behavior‚ giving special attention to the major challenges and the paradigm shift facing today ’s management - to present the organizational behavior perspective for management through exercises‚ activities and simulations. An experiential learning
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Organizational Diagnosis Are companies at the competitive edge problem free? Do any organizations work flawlessly? Not in the real world. How do the winners overcome their problems? What distinguishes them from other companies? How do they survive while others flounder or fall? Like other organizations‚ winning companies often reach for easy-answers and quick fixes. But if these short-cut responses miss their mark‚ winners keep searching for solid solutions. They delve more deeply into the situation
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of time. Such systems do come with a price‚ however‚ and that price is the time you must spend first learning and then maintaining the system. Generally speaking‚ the more complex the system‚ the more costly it is to use. The more time you spend managing your system‚ the less time you’ll spend reaping the rewards of increased productivity. It’s tempting to say that excellent time management is a result of having a great time management system. But I have not found this to be the case. I think the
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