Course Outline Newcastle Business School GSBS6001 Managing Under Uncertainty Trimester 1‚ 2013 PSB Unit Weighting: 10 units Lecturer: Dickson Tang Course Coordinator Dr Tony Drew CONTENTS STAFF AND COURSE DELIVERY ARRANGEMENTS 3 1. Teaching Staff 3 2. Contact Hours and Teaching Methods 3 3. Blackboard 3 4. Student Email 3 GENERAL COURSE INFORMATION 4 5. Brief Course Description 4 6
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G: Managing Quality in Partnership Working Graduate Diploma in Health and Social Care – Level 5 Module G: Managing Quality in Partnership Working The learner will: 1 Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory‚ voluntary‚ private‚ independent‚ charitable; service users Quality: audit;
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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Managing Quality in Health and Social Care Table of Contents Introduction In case of Health and social care services‚ quality is very important. A social care organization has to follow legal regulations and standards to provide quality service to the society. But there are some barriers to these quality services. A social and health care organization has to overcome these barriers as much as possible and at the same time it needs to adjust
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Chapter 3: Intergovernmental Relations Grover Starling Managing the public sector • There are many separate jurisdictions that make up our federal government. All of these have very different relationships. • The U.S. federal government divides its central and regional governments. Each then has its own area of jurisdiction. There are two “cake” models of government. One is the “layer cake” model of federalism‚ claiming that each is independent and is easily defined. The “marble
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Qualification Unit number and title HND Health and Social Care Management Unit 27:Managing Quality in Health and Social Care Student name and group number Assessor name Millicent Wallace P100982 Group 21/22 : Lalchand Luhana Date issued Completion date Submitted on 27th January 2015 April 11 Assignment title Managing Quality in Health and Social Care Learning Outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no
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The Zappos Way of Managing How Tony Hsieh uses relentless innovation‚ stellar customer service‚ and a staff of believers to make Zappos.com an e-commerce juggernaut -- and one of the most blissed-out businesses in America. By Max Chafkin | May 1‚ 2009 "What would make you happier in your life?" Tony Hsieh asks me this question as we sit at a booth with half a dozen young people in one of those absurdly lavish lounges that can be found only in Las Vegas. It’s called Lavo‚ setting of recent
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Case Studies Kao Corporation1 Background The Kao Corporation is Japan’s largest soap and cosmetic company. They have developed from being a minor player to being number two in the Japanese market in less than ten years and are the sixth largest soap and cosmetic company in the world. Innovation Claim to Fame Kao was founded in 1890 as the Kao Soap Company with the motto‚ ‘Cleanliness is the foundation of a prosperous society’. In the 1940s Kao launched the first Japanese laundry detergent
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Faculty of Business and Law SIM335 Managing Projects Level: 3Module: SIM335 Managing Projects Assignment code: SIM335Contribution to the module assessment: 100% This is an individual assignment-please complete both tasks 1 and 2 Both tasks relate to the units in the module guide and the attached case study. It is advised that you read the case study thoroughly before attempting the tasks. Task 1 (40% marks) 600 words (+/- 10%) each short answer question requires a response in a few sentences
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Chapter 2 Images of Managing Change Learning Objectives • • • • • Understand the importance of organizational images and mental models. Identify different images of managing and of change outcomes. Outline six different images of managing change. Identify the theoretical underpinnings of these six change management images. Understand the practical implications of the six images and how to use them. Images of Managing Change Images of Managing Change ◦ Top-down
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