UNIVERSITY OF KWAZULU-NATAL COLLEGE OF LAW & MANAGEMENT STUDIES SCHOOL OF MANAGEMENT‚ IT & GOVERNANCE COURSE OUTLINE CAREER MANAGEMENT (HRMG4HO) SEMESTER 2: 2014 Lecturer: Mrs. A. Ramsaroop Contact Details: Office: M1-307 M Block (031) 2607674 Email:ramsaroopas@ukzn.ac.zaAim of the Module: The aim of the module is to expose students to issues in Career Management. DP Requirement: 40% ASSESSMENTS 1 x Power-point presentation‚ 2 x written assignments (40%) 1 x 3 Hour Examination
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BRITISH PETROLEUM MODULE: MANAGING ACTIVITIES ASSIGNMENT TITLE: British petroleum (BP) MAY 2012 BY: STUDENT ID:BMC111213975 LECTURER: SUBMISSION DATE: 15th may 2012 CONTENTS PAGE TASKS | PAGE | Introduction | 4 | PART 1 Task 1- Structure and culture of BP and relationship between the different processes and functions. | 5-7 | Task2-identify British petroleum mission
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reputation for innovative high-quality products and its economic power. There‚ from 1950 onward‚ he taught top management how to improve design (and thus service)‚ product quality‚ testing‚ and sales (the last through global markets) through various methods‚ including the application of statistical methods. W Edwards Deming placed great importance and responsibility on management‚ at the individual and company level‚ believing management to be responsible for 94% of quality problems. He is regarded as
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Managing People and Organization Assignment: Baker & McKenzie (A): A New Framework for Talent Management Content Executive Summary 3 Part I. External environment of global legal industry 4 1.1. Political 4 1.2. Economic 5 1
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Seven Basic Management Tools "The Old Seven." "The First Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for
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Outline 3 Intellectual Property Intellectual property patents‚ copyrights‚ trademarks‚ and trade secrets. Federal and State laws protect intellectual property rights from misappropriation and infringement. Trade Secret is a product formula‚ pattern‚ design‚ and compilation of data‚ customer list‚ or other business secret. Reverse Engineering a competitor who has reverse engineered a trade secret can use the trade secret but not the trademarked name used by the original creator of the secret
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Table of Contents 1. Executive Summary……………………….……………………………………….3 2. Introduction………………………………………………………………………...3 3. Company Background……………………………………………………………..4 4.1 Key Issues……………………………………………………………………...4 4.2.1 Review of Resources………………………………………………………5 4. Change Drivers…………………………………………………………………….5 5.2 External and Internal Driver…………………………………………………...5 5. Purpose of Change Intervention……………………………………………………7 6. Change Perspectives………………………………………………………………
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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different segment of customers without them feeling cheated? Managing the customer perception of value is crucial in order not to make them feeling cheated. Thus‚ marketers need to understand how customer perceives service value in order to set an appropriate price. Since value is subjective‚ not all customers have the skills or knowledge to judge the quality and value they receive. This is true especially customer may only assess the quality of a service after consumption. To manage the perception of
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MANAGING GLOBAL ENVIRONMENT (continuation) The World Trade Organization (WTO) * Evolved from the General Agreement on Tariffs and Trade (GATT) in 1995. * Functions as the only global organization dealing with the rules of trade among nations. * Has 145 member nations. * Monitors and promotes world trade. Different Types of Global Organizations * Multinational Corporation (MNC) * A firm which maintains operations in multiple countries but manages the operations from
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