shown that effective leadership‚ if influenced throughout the hierarchical chain of an organization‚ can have a great effect on customer satisfaction. As effective leadership empowers employees to achieve a high level of customer service. This empowerment increases self-efficacy within all aspects of an organization from the quality of the product to the helpfulness of the sales force. These assets; quality and good customer service‚ are what customers look for in a company and these same assets
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I. EXECUTIVE SUMMARY II. INTRODUCTION A. HISTORICAL BACKGROUND Company Profile MANG INASAL - Philippine ’s fastest growing barbeque fast food chain‚ serving chicken‚ pork barbeque and other Filipino favorites‚ was first established on December 12‚ 2003 in Iloilo City. Currently‚ there are 306 branches nationwide and with over 8‚000 employees system wide. MANG INASAL is doing its share in alleviating the unemployment burden of the country. The presence of every MANG INASAL in a certain
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Abstract Over the course of the 20th century‚ fashion trends have evolved more rapidly than ever before in reflection and connection to the empowerment of women. "Across the decades” was the main approach for this focus group. Asking a compilation of questions to six participants; women possibly even men in distinct decades of life: people in 90’s‚ 80’s‚ 70’s‚ 60’s‚ 50’s‚ 40’s‚ and 30’s. Questions were made to be answered specifically from their experiences and knowledge over the years; what they
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up from 9% 1951. But we should not forget that history in a witness to the women who have in the past demonstrated unique leadership capabilities. Razia Sultana‚ Rani of Jhansi‚ Sarojini Naidu and Indira Gandhi are motivation examples of women empowerment. Earlier‚ most women were able to demonstrate the leadership qualities only on their home fronts‚ as in Indian society man has always acted as the master of the scene and the decision regarding the issue of empowering women has always been taken
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IMPACT OF GLOBAZIATION AND COMPETITION ON TQM You cannot manage what you cannot measure. This is very true in today’s dynamic & competitive globalize environment. The business leaders face immense pressure in today’s turbulent competitive environment that’s move forward by globalisation‚ macro-environment factors and advanced technological growth of internet. The strong market forces within this competitive environment have developed global customers who are more aware of changes in the global
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Empowerment of any section of a society is a myth until they are conferred equality before law. The foundation of freedom‚ justice and fraternity is based on the recognition of the inherent dignity and of equal and inalienable rights to all the members of the society. The Universal Declaration of Human Rights adopted and proclaimed by the General Assembly of the United Nations on 10th December 1948‚ envisaged in Article 2 that "every one is entitled to all the rights and freedoms set forth in this
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1) TO STUDY THE VARIATION OF RESISTANCE WITH THE NATURE OF MATERIAL For this Nichrome and copper wires of same length (1m) and area of cross section(0.5mm) are taken. One of them (say nichrome) is connected in the circuit and the rheostat is adjusted to get a voltage(V) in the circuit. The corresponding ammeter reading(I) is noted and the ratio V/I=R is calculated. The procedure is repeated for different values of voltage
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comfortable with surroundings and ourselves. We do not like to be challenged with change because of fear of the unknown. Resistance is a natural reaction to change. In order to fully change an individual’s style of thinking and working‚ we must understand the theory and techniques in order to break down the barrier of resistance. REASONS FOR RESISTANCE There are several reasons for resistance to change from employees These reasons include fear of the unknown‚ threatening job security‚ bad timing‚ lack of
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QUALITY CONTROL CLASS PROJECT ISO-TQM-EFQM A Comparison TABLE of CONTENTS ABSTRACT 1.INTRODUCTION 2. BACKGRAUND INFORMATION 2.1 INTERNATIONAL STANDARDS FOR ORGANIZATIONS (ISO) 2.2 TOTAL QUALITY MANAGEMENT 2.3 EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) 3. A COMPARISON 3.1 ISO AND TQM 3.2 ISO AND EFQM 3.3 TQM AND EFQM 4. CONCLUSION 5. REFERENCES
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appearance of the equipment and premises. 6- Communication: To communicate easily with the customer. 7- Responsiveness: willingness to help the customer. 8- Courtesy: Politeness & kindness of the supplier. The Cornerstones of TQM: 5-cornerstones‚ including a committed leadership: 1- Focus on Customers: Quality has to be valued by the customers‚ so it is important to find what the customers (External & Internal) need and to systematically try to fulfill these needs
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