Case: Manzana Insurance - Fruitvale Branch (Abridged) Harvard Business School Executive Summary Fruitvale ’s core management problem is the low performance due to an unacceptable long turnaround times (TAT). Especially because of the late Renewals many of Fruitvale´s customers are turning to its major competitor Golden Gate. The operating performance needs to be improved by eradicating the bottleneck in Underwriting. This will be achieved by restructuring and simplifying the process. Through
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most important aspects of the service level is speed and therefore TAT. Finally‚ a basis analysis suggests that the increase in TAT is related to the increase in percentage loss rate. What is strongly related to the decreasing profitability of Manzana. In summary: the TAT is very important in this industry because of the needs of the agents and end-customers‚ the aspects of competition‚ the factors that drive profitability and the expected relation between the percentage loss rate and the TAT.
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Case Manzana Insurance: Fruitvale Branch Manzana Insurance is one of the largest property-liability insurers in California (USA). Fruitvale is one of Manzana’s smaller branches‚ with three underwriting teams supporting 76 agents in three geographical territories. Fruitvale is at this moment facing deteriorating profits due to operational problems. The effect of these operational problems is (particularly in comparison with competing insurers like Golden Gate) a high Turnaround Time (TAT)‚ a high
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productivity = 2‚117 / 2 =1‚058.5 • Lowest productivity = 1‚965 / 4 = 491.25 • Explanation: • There are many possible reasons why the productivity differs when the number of crewmembers increases or decreases. One of it is that as stated on the case the company hires new employees every year. It means that maybe the combination of workers is not effective. For example the best employees were stationed to work together and the average rated employees and their novices were grouped. This is the
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1. The Fruitvale Branch of Manzana Insurance is experiencing loss of business due to late renewals‚ and long lead times on new policies and quotes. These problems have created an opportunity for a competitor to take market share. Incorrect interpretation of company income for new policy versus policy renewals has placed an overemphasis on new policies that is causing loss of profitability. The company has official priorities with respect to turn around time and processing order of insurance policies
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changes will be needed in manufacturing to effectively compete in the new environment. The purpose of the case is to expose the students to the concept of a manufacturing strategy and the changes in manufacturing which are associated with a change in strategy. The case provides an effective vehicle for teaching this and also for the concept of integrating all aspects of operations. Discussion Questions 1. What objectives should be adopted in manufacturing with respect to cost‚ delivery
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Module B: International operations management Case: Benihana of Tokyo Case Preparation: 1. 2. 3. 4. 5. What are the differences between the Benihana production process and that of a typical restaurant? Examine the production system in detail. (Try and draw a simple process diagram). What are the major design choices which generate operating efficiencies? What is the process flow at Benihana? How many customers can the restaurant process and what is this as cash flow? What role does the
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P. 77 Cases in Operations Management Cases in Operations Management Ratings: 0|Views: 13‚887|Likes: 96 Published by Sunil Kumar See More
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Barilla Case ____________________________________________________________ ______________ Overview of Barilla Barilla appears to be in a commodity industry‚ suggesting flat demand. Barilla positions themselves as the branded‚ premium‚ dry pasta. Their order qualifiers are consistency and quality‚ and their order winners are brand recognition and variety in shapes. In fact their product line is extensive – 800 products. However‚ Barilla faces demand fluctuations that strain their
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La Manzana Apples As Esperanza stared at Mama through her tears‚ she wondered if life would ever be the same as it once was. “No se preocupe‚” whispered Abuelita‚ “ It’s going to be okay.” Esperanza knew that Abuelita was just trying to get her to feel better‚ but she wanted to believe her. Later that night‚ while trying to fall asleep‚ Esperanza heard Mama sobbing downstairs. She wanted to go comfort her‚ but she knew she would just make her cry more. She slowly fell asleep‚ and her
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