A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
Premium Pricing Outsourcing Business process outsourcing
investigation‚ there are many cases in which many auditors and audit firms‚ especially the big four accounting firms‚ did not follow the professional standards in doing the audit job. That led SEC to concern about the violation of the accounting profession. Independence is the first common issue considered by the SEC. To detect frauds or violations of independence of the CPAs and CPA firms in providing auditing services for their clients and protect the public interest‚ “Operation Broken Gate” was launched
Premium Big Four auditors Audit Auditing
Systems Implementation and Operation 10.1 Learning Objectives Describe the process of coding‚ testing and converting an 10.2 organizational information system Discuss four installation strategies Direct Parallel Single location Phased installation Describe the deliverables for documenting the system and for training and supporting the users Compare the many modes available for organizational system training‚ including self-training and electronic performance support
Premium Software testing
Challenges of Operation Manager There are many challenges faced by operation managers in the field of operation management. Operation managers should equip him or her with varies issues and knowledge cross all the business function‚ not just the operation. To be a good operation manager‚ they must be able to understand the whole business flows‚ the products‚ the customers‚ the operation‚ the people and the technology. Understanding of various issue can made them deal better with various support
Premium Management Operations management Customer
Four season hotel is the hotel which has top of the quality service among the entire famous hotel. Besides that‚ four season hotel also won a lot of an award due to their quality of service. However‚ four season hotel can be success also can be due to their golden rule which make sure the hotel staff to treat the hotel guests with courtesy and intelligence. Besides that‚ the golden rule also was meant to the employers which also treat the employees fairly and also treat them in humanity. This golden
Premium Quality management Management Total quality management
Operation Red Wings (often incorrectly called "Operation Redwing" and/or "Operation Red Wing") was a combined / joint military operation during the War in Afghanistan (2001–present) in the Pech District of Afghanistan’s Kunar Province‚ on the slopes of a mountain named Sawtalo Sar‚ approximately 20 miles west of Kunar’s provincial capital of Asadabad‚ in late June through mid-July 2005. Operation Red Wings was intended to disrupt local anti-Coalition Militia (ACM) activity‚ thus contributing to regional
Premium United States Marine Corps Special Activities Division United States Navy
Operations Management and Ethics Operations management may be defined as the design‚ operation‚ and improvement of the production system that creates the firm ’s primary products and services‚ or‚ as Chase‚ Jacobs & Aquilano (2006) state "operations management is about getting the day-to-day work done quickly‚ efficiently‚ without errors‚ and at low cost". Operations management is critically important in any organization or business nowadays. Operations management is one of the three major functions
Premium Management Business ethics Ethics
Marketing and operations research – a literature survey ¨ Marketing und Operations Research – Eine Literaturubersicht Lutz Hildebrandt1 ‚ Udo Wagner2 1 Institut f¨ur Marketing‚ Humboldt-Universit¨at zu Berlin‚ Spandauer Straße 1‚ 10178 Berlin‚ Germany (e-mail: hildebr@wiwi.hu-berlin.de) 2 Institut f¨ur Betriebswirtschaftslehre‚ Universit¨at Wien‚ Br¨unner Straße 72‚ 1210 Vienna‚ Austria (e-mail: udo.wagner@univie.ac.at) Abstract. Over the last decades the quantitative research based on Operations Research
Premium Marketing Quantitative research Marketing research
Operation Enduring Freedom Thesis: Operation Enduring Freedom began on October 7‚ 2001 and is still in effect today. I. Introduction A. Tragedy of 9/11 B. Response of the U.S. II. Factions A. NATO B. Northern Alliance C. Taliban III. Different Approaches A. Equipment B. Tactics C. Training IV. The Beginning A. Afghanistan and Iraq B. Philippines V. Conclusion A. Casualties
Premium Taliban Al-Qaeda United States
Operations Review By I. A. D. (Uni Of Abdn) Apple Inc. Retail Store Executive Summary This report examines an Apple Retail store from an operations management perspective while also exploring some of the company’s strategies. It points out that Apple retail stores are a special breed when compared to the competition‚ combining good service and retail practices‚ in an original way‚ in order to achieve success. Finally‚ it recommends Apple’s business model as an exemplary approach to retailing electronics
Premium Apple Store Apple Inc. Steve Jobs