throughput time per day of each step to calculate the TAT time‚ the manager is assuming a batching of policies which is incorrect. It is recommended to resolve (Recommendation ii) and then quote a lead time of 2 days based on Appendix 2 – Page 9 – Process analysis (Revised). Processing times: A revision of processing times is required since as current figures are based on data from 1986 which did not assume computer usage. As a result‚ policy writing and rating processing times will have changed
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PROD 529 Fall 2010 Manzana Insurance: Fruitvale Branch Case Executive Summary In 1991‚ Manzana Insurance’s Fruitvale branch was suffering on many performance measures including obtaining new policies‚ retaining current policies‚ long turnaround times‚ and the accumulation of a backlog of renewal policies. There are a number of problems leading to these poor performance measures including unbalanced work load on the underwriting teams‚ department utilization‚ work prioritization‚ and some
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PRACTICE PROBLEM SET B Process Flow Diagrams 1. Consider the Custom Molds‚ Inc. case on pages 125-127 of the text. Prepare a process flow diagram of the Mold Fabrication process and the Parts Manufacturing process‚ showing how they are linked. We will discuss this flowchart in class on March 29. 2. Founded in 1966‚ DAV is one of the world’s largest insurance companies with locations in 32 countries. Given the description below‚ flowchart the New Policy Set-up process as it existed in 1996
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A. Get the Big Picture: At Manzana the new policies (RUNs) are believed to be more profitable because they “commanded the highest premiums” and also because they considered that costumers would renew their policies anyway so they didn’t need to pay as much attention to the RERUNs. Nevertheless‚ we consider that these are not the most profitable policies and for instance they should not be given high priority. Table 1: Manzana Profit for 2nd quarters Looking at the profits we can see that there
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1. How is the Fruitvale branch doing? On viewing the financial performance of Manzana Ltd.‚ we see that the branch profitability is decreasing. There is a huge backlog of policies‚ which is resulting in delays for current orders too. The number of new policies and endorsements appeared to be stagnating‚ whereas the rest of the industry reported moderate growth rates. According to the figures of the present quarter‚ Fruitvale had shown a decline in insuring new policies whereas Golden Gate
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Business Issues The profitability of Manzana Insurance Fruitvale branch was declining. There were mainly contributed by‚ Increasing backlog policies since 1989‚ and the number of RUN and RAIN appeared to be stagnating. Rise in late renewals resulted in increasing renewal loss rate. The renewals are decreasing and had a high renewals late rate 44%‚ which led to an extremely high renewal loss rate 47%‚ while Golden Gate’s is at just 15%. High turnaround time. Manzana increased TAT to 5 days‚ Goldengate
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Dear John: We definitively have some issues here at Fruitvale Branch‚ but there are not the ones you think. The main problems that I could identify are the followings: * TAT (Turnaround time) measurement: We are not measuring correctly the TAT. In exhibit #3 shows that the TAT for a particular week is 8.2 days (0‚6+3.4+2.0+2.2)‚ but this means that the process is carried as a batch process‚ every process must be finished in order to go to the next one‚ and that is not the case (The possibility
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Operations Management Case Analysis - 2 Manzana Insurance (Fruitvale Branch) Group 13: ANALYSIS INTRODUCTION The Fruitvale branch of Manzana Insurance is facing stiff competition and is being severely outperformed by Golden Gate casualty Insurance. On every measure of performance‚ Fruitvale branch seems to be falling apart. Following are the problems faced by Fruitvale branch: 1) Turnaround Time (TAT) is too high TAT‚ or the number of days between the
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Manzana Insurance Case write-up Introduction This study is designed to determine why the Fruitvale branch of Manzana Insurance is performing so poorly for Property Insurance. Golden Gates‚ a competitor of Manzana‚ numbers are estimated to outperform Manzana Fruitvale branch as well. There are several problems that are leading to the poor performance at this branch. This past quarter turnaround time increased again reaching 6 days‚ where Golden Gate is sitting at 2 days. Also the system is running
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OPERATIONS MANAGEMENT GROUP ASSIGNMENT MANZANA INSURANCE CASE ANALYSIS OPERATIONS MANAGEMENT CASE ANALYSIS Case Background About the firm Manzana Insurance was founded in Sebastapol‚ California in 1902. It originally specialized in orchard and farm insurance. In 1906‚ after the San Francisco Fire‚ it saw an opportunity and expanded into a number of areas. The main lines of business initially were Commercial property insurance only. Then Manzana dabbled into commercial liability segment
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