"Manzana insurance case solution" Essays and Research Papers

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    Question 1. How important is turnaround time (TAT) in this business? In summary: The turnaround time (TAT) in the insurance business is very important. This because of the following arguments: - The most important factor to the agents in the insurance markets is the level of service provided. One of the most important aspects that determine the service level is the speed of handling the requests (TAT). - In addition‚ the factors that drive profitability in the industry are related

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    Case Manzana Insurance: Fruitvale Branch Manzana Insurance is one of the largest property-liability insurers in California (USA). Fruitvale is one of Manzana’s smaller branches‚ with three underwriting teams supporting 76 agents in three geographical territories. Fruitvale is at this moment facing deteriorating profits due to operational problems. The effect of these operational problems is (particularly in comparison with competing insurers like Golden Gate) a high Turnaround Time (TAT)‚ a high

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    Fruitvale Branch of Manzana Insurance is experiencing loss of business due to late renewals‚ and long lead times on new policies and quotes. These problems have created an opportunity for a competitor to take market share. Incorrect interpretation of company income for new policy versus policy renewals has placed an overemphasis on new policies that is causing loss of profitability. The company has official priorities with respect to turn around time and processing order of insurance policies. Officially

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    Business Issues The profitability of Manzana Insurance Fruitvale branch was declining. There were mainly contributed by‚ Increasing backlog policies since 1989‚ and the number of RUN and RAIN appeared to be stagnating. Rise in late renewals resulted in increasing renewal loss rate. The renewals are decreasing and had a high renewals late rate 44%‚ which led to an extremely high renewal loss rate 47%‚ while Golden Gate’s is at just 15%. High turnaround time. Manzana increased TAT to 5 days‚ Goldengate

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    Manzana

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    Case question 1 Manzana specialized in commercial insurance‚ with property insurance‚ making up 65% of its revenues‚ liability insurance 20%‚ and investment income and miscellaneous specialty lines constituting the remainder. Golden Gate Casualty is one of the largest property-liability insurers in California‚ it is also the powerful competition with Manzana in the market. Below listing 3 advantages with Golden Gate: Golden Gate promise of one-day turnaround time to all agents‚ Manzana got lots of

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    Manzana Case Study

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    Manzana Insurance-Fruitvale branch Case Study A. Get the Big Picture: 1) Why have been Manzana’s profit deteriorating? Analyze by taking the following questions as lead. It is commonly believed at that RERUNs is less profitable than RUN and given less priority.Do you agree with this policy? Why? We don’t agree. Reasons are as below: 1) Working Time (Refer to Exhibit 3). RUN(mins) RERUN(Mins) DC 128 43.2  (95%SCT per request)

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    Manzana Case Operations

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    Operations Management Case Analysis - 2 Manzana Insurance (Fruitvale Branch) Group 13:   ANALYSIS INTRODUCTION The Fruitvale branch of Manzana Insurance is facing stiff competition and is being severely outperformed by Golden Gate casualty Insurance. On every measure of performance‚ Fruitvale branch seems to be falling apart. Following are the problems faced by Fruitvale branch: 1) Turnaround Time (TAT) is too high TAT‚ or the number of days between the

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    Overall Performance of Manzana-Fruitvale: The Fruitvale branch of Manzana Insurance is struggling right now. “Branch profitability was declining. The backlog policies had increases since 1989‚ and the number of new policies and endorsements appeared to be stagnating.” To make matters even worse their main competitor‚ Golden Gate‚ had no problem taking business away from Manzana while they were struggling. Exhibit 1 shows some of the key metrics for Manzana the past two years and for Golden Gate

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    Harvard Business School 9-692-015 Rev. January 30‚ 1997 Christopher Loch and David Paul Grant prepared the original version of this case (S-DS-87‚ Revised 5/90) under the direction of Professor Michael J. Harrison‚ Stanford University. It is based on an earlier case by Karlyn Carnahan. Professor Steven C. Wheelwright‚ Harvard University‚ prepared the abridged case as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation

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    faced  by  Fruitvale  branch  of  Manzana  Insurance  in  the mid 1991 and  recommendations  given  to  them.  Manzana  insurance  specializes  in   commercial  insurance  but  the Fruitvale  branch  handles  only  property  underwriting.  Currently  the  branch  is  confronted  with  problems like high turnaround time‚ reduced profits and stiff competition from other players. Performance of the Fruitvale branch The  Fruitvale  branch  of   Manzana  Insurance  is  highly  underperforming  and 

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