OPERATIONS MANAGEMENT GROUP ASSIGNMENT MANZANA INSURANCE CASE ANALYSIS OPERATIONS MANAGEMENT CASE ANALYSIS Case Background About the firm Manzana Insurance was founded in Sebastapol‚ California in 1902. It originally specialized in orchard and farm insurance. In 1906‚ after the San Francisco Fire‚ it saw an opportunity and expanded into a number of areas. The main lines of business initially were Commercial property insurance only. Then Manzana dabbled into commercial liability segment
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1.How is the Fruitvale Branch doing? How the branch is doing according to key external performance measures-financial performance‚ turnaround times‚ late renewals‚ and renewal rates. Fruitvale encounters a significant loss of business due to late renewals‚ and long lead times on new policies and quotes. From the following perspectives‚ we can have a better view of what Fruitvale Branch’s problems are:Financial performance: Profitability is declining. It suffered a loss of $174 and $121 in 1st and
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Case question 1 Manzana specialized in commercial insurance‚ with property insurance‚ making up 65% of its revenues‚ liability insurance 20%‚ and investment income and miscellaneous specialty lines constituting the remainder. Golden Gate Casualty is one of the largest property-liability insurers in California‚ it is also the powerful competition with Manzana in the market. Below listing 3 advantages with Golden Gate: Golden Gate promise of one-day turnaround time to all agents‚ Manzana got lots of complaints
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The Case Brief: Manzana Insurance is the second largest Insurance Company in the Property Insurance space in California. The case relates to one particular branch‚ the Fruitvale branch‚ which has been losing market share to its competitor Golden Gate. This branch deals with the commercial property insurance and has three underwriter teams that cater to 3 geographic territories. On an average‚ the Fruitvale branch receives around 39 requests per day (22 requests for new insurance and 17 renewals)
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otherwise—without the permission of Harvard Business School. 1 Manzana Insurance: Fruitvale Branch (Abridged) It was a Monday morning in early September 1991. Bill Pippin had been at Manzana for only a week‚ but already he was thinking that perhaps he should have taken a different job. He gazed at a note on his desk from John Lombard‚ his boss at the Fruitvale branch: “I’m giving a speech at a conference on property insurance‚ so I’ll be out of the office until next week. Please give this some
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Overall Performance of Manzana-Fruitvale: The Fruitvale branch of Manzana Insurance is struggling right now. “Branch profitability was declining. The backlog policies had increases since 1989‚ and the number of new policies and endorsements appeared to be stagnating.” To make matters even worse their main competitor‚ Golden Gate‚ had no problem taking business away from Manzana while they were struggling. Exhibit 1 shows some of the key metrics for Manzana the past two years and for Golden Gate
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problems faced by Fruitvale branch of Manzana Insurance in the mid 1991 and recommendations given to them. Manzana insurance specializes in commercial insurance but the Fruitvale branch handles only property underwriting. Currently the branch is confronted with problems like high turnaround time‚ reduced profits and stiff competition from other players. Performance of the Fruitvale branch The Fruitvale branch of Manzana Insurance is highly underperforming
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Page 9 – Process analysis (Revised)). Underwriting: Through the outlined changes‚ the bottleneck now moves to the underwriters (flow rate of 22 requests a day) and‚ assuming equal workload between the underwriting teams‚ the only feasible only solution is to hire new underwriters (further discussed in long-term recommendations). iii. Workload balancing between
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A. Get the Big Picture: At Manzana the new policies (RUNs) are believed to be more profitable because they “commanded the highest premiums” and also because they considered that costumers would renew their policies anyway so they didn’t need to pay as much attention to the RERUNs. Nevertheless‚ we consider that these are not the most profitable policies and for instance they should not be given high priority. Table 1: Manzana Profit for 2nd quarters Looking at the profits we can see that there
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Memorandum To: Bill Pippin From: ABC Consultants Date: Feb 12‚ 2009 Re: Manzana Analysis. ABC Consultants is pleased to present an analysis of the current state of operations at Manzana and the relevant recommendations to improve the operational performance. We understand that there are four types of work processes viz. RUN‚ RAP‚ RAIN and RERUNs. In these four types of processes‚ RUN is the most profitable one generating annualized premiums of $6724. Also‚ RUN’s and RAP’s are given priority
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