Entertainment‚ Inc.: Rewarding Our People Marilyn Winn faces a tough challenge to improve employee satisfaction and motivation in a struggling economy that has just experienced the 9/11 disaster. Many of Harrah’s employees feel that the incentive program that Winn has implemented sets goals that are too aggressive while others feel a sense of entitlement for the bonuses. Both of these cases do not help Winn improve employee motivation and customer service. Winn needs to find a way to revise the employee
Premium Motivation Reward system Customer
Harrah’s Casino Case Analysis Marilyn Winn has been appointed HR director for Harrah’s Casinos. Under her leadership‚ Harrah’s casinos employees have become motivated about customer service and she had decreased the turnover rate. Winn’s central force behind motivating employees was the implementation of an incentive pay plan to reward employees for improvements in customer service. When first introduced‚ the incentive pay plan was a great success. However‚ as time passed‚ employees became
Premium Management Customer service Customer relationship management
CASE 3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE
Premium Las Vegas Strip Management occupations Customer service
family members to watch different programs‚ in separate rooms‚ pulling the family apart as opposed to bringing them together. Even some children have TV sets in their rooms. Instead of playing outside‚ kids are spending hour in front of the television (Winn 465-66) Children are also being affected by other new electronics. High-tech children’s toys are becoming more and more common. Instead of playing outside with other kids‚ children in our society play video games or play on a computer. Even educational
Premium Fast food United States
Addiction‚" Marie Winn compares "television addiction" to other harmful habits‚ and tries to convince the reader that heavy television viewing is as harmful as drug and alcohol‚ and it should not be viewed differently than other serious addictions. In fact‚ the most important factor that backs up her argument is her simplified definition for the word "addiction‚" which is " a tendency to overindulge in some pleasurable activity. (608)" However‚ thinking logically‚ we could see that Winn`s definition
Premium Addiction Drug addiction
Oiler’s termination from his job by the Winn-Dixie Corporation was an obvious violation of his employee rights. Though balancing employee rights with proper discipline is a constant challenge for HR professionals. But in this case of Oiler‚ the work place behavior of the employer had not changed and there is no problem‚ with the co-employers also. Also in the own time‚ the company have no rights about the way he dress. Hence there is also no such challenge for the Winn-Dixie that it has to terminate Oiler
Premium Learning Education Management
Joseph Winn Suzanne May Redrafting the Maastricht Treaty The May-Winn Act The Maastricht Treaty was signed on February 7‚ 1992 in Maastricht Netherlands. The treaty led to the creation of the euro‚ and created what is commonly referred to as the pillar structure of the European Union. The treaty established the three pillars of the European Union: European Community‚ Common Foreign and Security Policy‚ and the Justice and Home Affairs. The convergence criterion that member states would
Premium European Union
“How does the passive act of watching television affect the developing children’s relationship with the real world?” In the essay “Television: The plug in Drug‚” by author Marie Winn‚ the author examines television’s impact on children. The author uses rhetorical devices such as causal analysis to support her argument on television non-effectiveness on society and cause and effect to illustrate and persuade the unaware attitude of parents towards television. This is an essay on how television affects
Premium Causality Rhetoric
should be just that…personal time. 2. What do you see as the consequences of organizations that punish employees for certain off-the-job behaviors? Explain a) Unfortunately in this case Mr. Olier was fired and the lawsuit was a victory for the Winn-Dixie company. However I think that an employer who chooses to punish their employees because they do not agree with or take offense to their “off-the-job behaviors” should be mindful that employees may not respond to this kind of situation quietly
Premium Employment Psychology
COMPANY Case Harrah’s Entertainment: Hitting the CRM Jackpot Joseph‚ a 30-something New Yorker‚ recently went on a weekend trip to Atlantic City‚ New Jersey‚ where he hoped to stay at one of his favorite Harrah’s resorts and enjoy some gaming and entertainment. Unfortunately for Joseph‚ he picked a weekend when all the hotels were booked solid. But after swiping his Harrah’s Total Rewards card to play the tables‚ the pit boss came by and directed him to the front desk. He was told that a
Premium Customer relationship management Total Rewards Customer