Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
Premium Bank
Page 1 Job Satisfaction: What is it? Why is it Important? How Can you Get it? by Kevin Scheid The issue of job satisfaction‚ what it is and why it is important‚ brings with it a great deal of research and opinion accompanied by a vast store of written material. However ‚ the topic j ob satisfaction lacks clarity and is sometimes controversial. The term “job satisfaction” is understood to mean everything from “making all aspects of a job easy for employees” to “making the job meaningful
Free Employment Job satisfaction
Project Number: MQP‐JZ‐1234 GE Aviation Inventory Management A Major Qualifying Project submitted to the faculty of Worcester Polytechnic Institute in partial fulfillment of the requirements for the Degree of Bachelor of Science. Submitted by: Danielle Fontaine Kimberly Martilla Lauren Russell Dr. Joe Zhu‚ Faculty Advisor In Cooperation With: Project Liaison: John G. Pantazopoulos Materials Manager‚ GEAE‐Lynn
Premium Inventory Inventory control system Supply chain management
subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with a less absenteeism
Premium Employment Management
Restaurant Customer Satisfaction Surveys Can Keep Your Customers Coming Back Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys. Restaurant customer satisfaction surveys give you quantitative insight into the opinions and attitudes of your customers. You’ll obtain facts about what they want‚ what they expect‚ and if they plan to return to your restaurant again. If results show that your restaurant does not meet your
Premium Sales Customer Customer service
Attempting to understand the nature of job satisfaction and its effects on work performance is not easy. For at least 50 years industrial/organizational psychologists have been wrestling with the question of the relationship between job satisfaction and job performance. Researchers have put a considerable amount of effort into attempts to demonstrate that the two are positively related in a particular fashion: a happy worker is a good worker. Although this sounds like a very appealing idea‚ the results
Premium Organizational studies and human resource management Scientific method Employment
Inventory Exercises 1. At Dot Com‚ a large retailer of popular books‚ demand is constant at 32‚000 books per ear. The cost of placing an order to replenish stock is $10 and the annual cost of holding is $4 per book. Stock is received five working days after an order has been placed. No backordering is allowed. Assume 300 working days a year. a. What is Dot Com’s optimal order quantity (EOQ)? b. What is the optimal number of order per year? c. What is the optimal interval (in working days)
Premium Economic order quantity Inventory
Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
Premium Health care provider Patient Health care
AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia Sarawak
Premium Leadership Management Job satisfaction
2.1 Types of Inventories Nestle (Malaysia) Berhad is a big company which produce various types of products. For example‚ coffee and beverages‚ food‚ milks‚ liquid drinks‚ infant nutrition‚ breakfast cereals‚ chilled dairy‚ ice-cream‚ confectionery and many other. According to the annual report 2012 of Nestle company‚ it shows that‚ the amount of inventories during 31 December 2012 is RM411‚170‚000‚ while during 31 December 2011 the amount of inventories is RM517‚573‚000 . After comparing both
Premium Wheat Material Supply chain management terms