Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
Premium Human resource management
A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
Premium Tata Motors Customer service Service
What Factors Are Most Important to Your Job Satisfaction? Gilberto Carreras Kaplan University Introduction Now days everyone needs a job‚ Men‚ Women‚ Teens and everyone has different opinions on their job satisfaction. Based on my opinion and my research I will present what five factors that are important to me in the job force. There is so much that people wants from their jobs‚ however every day employers are cutting benefits and the employee does not have a choice‚ just to accept it. What
Premium Employment Wage
Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
Premium Per capita income Multinational corporation Marketing
TABLE OF CONTENTS TABLE OF CONTENTS 1 LIST OF FIGURES 1 INTRODUCTION 2 BODY 2 1. Selected definitions of organisationalculture 2 1.1. Deal and Kennedy’s definition 2 1.2. Schein’s definition 3 1.3. Scholz’s definition 4 2. A brief review of Harrison’s and Handy’s cultural model 6 3. Apply Harrison’s and Handy’s cultural model in analyzing the culture of Vietnam Dairy Products Joint Stock Company (Vinamilk) 8 3.1. An overview of Vinamilk history 8 3.2. Cultural context at Vinamilk
Premium Organizational culture Organizational studies
I interviewed John and Cindy about their marriage and the challenges they’ve faced together as a married couple. I am encouraged by their relationship and have decided to use their relationship as a model for my second interview. John and Cindy have been married for almost 5 years. In addition to this union‚ there is McKenna‚ Cindy’s son. They are a blended family‚ of course‚ and are part of the more modern structure of families in our society. When reflecting upon their ideas about marriage‚ prior
Premium Love Marriage
You are my friend‚ the person I trust. You have been my best friend‚ and I hope it shall last. Merry Christmas‚ and thanks for always helping me out. Now the spirit of the Christmas is growing more and more each day‚ and the bond we made as friends‚ is certainly here to stay. Smiles and tears. Giggles and Laughs. Late night calls and cute photographs. I’ll be there for you until the day of my death. Best Friends Forever. Until my last breath. Best friends have conversation that nobody understands
Premium Friendship Love Interpersonal relationship
Employee Satisfaction & Southwest Airlines Long-established rewards systems usually have had a large proportion of the total package as base pay and just a small portion tied to performance. In today’s world new and more strategic rewards systems‚ have come to be implemented which are more aligned with overall organizational strategies. These new rewards include a performance based variable pay‚ skill base pay and recognition pay. In researching this new trend it has been shown to have a very
Premium Reward system Southwest Airlines
Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
Premium Bank Loan
SUMMER TRAINING REPORT SUBMITTED TO PUNJABI UNIVERSITY PATIALA IN FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF BECHELOR OF BUSINESS ADMINISTRATION Topic: - “Consumer Behavior towards RENAULT (DUSTER)” BABA FARID COLLEGE DEON‚ BATHINDA SUBMITTED BY: VIVEK GUPTA 112261187 ACKNOWLEDGEMENTS I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS‚ chandigarh) for encouraging me to conduct the study. VIVEK GUPTA
Premium Renault Automobile Diesel engine