The issue whether a company’s long-term success depending on the job satisfaction and job security felt by employees is complex and controversial. Different people hold different ideas due to their own respective angles. Some people think that job satisfaction and job security are the most important things that a manager should consider‚ while others asserts that other factors such as productivity or extensive training play more important roles. As far as I am concerned‚ however‚ I agree with the
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Maintaining Satisfaction Memo Tangye Obilade MGT/M562 March 11‚ 2013 John Zupan Maintaining Satisfaction Memo The Georgia’s Department of Motor Vehicles (DMV) received censure regarding tiresome duration when customers inquire services. The average delayed expectation time for each person is 45 to 60 minutes resulting in frequent discontent. As a result‚ suggestions referencing improvements to abbreviate duration of receiving services is need. The DMV offers a variety of
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In his 1892 short story Punishment and his 1894 short story Kabuliwala‚ Rabindranath Tagore condemns the marital role of women in 19th century Indian society. Nearly everyone was married -- “in 1911‚ only 2 percent of the female population above the age of fifteen… were unmarried” due to the social stigma of being single (Sen 80). Naturally‚ many of these women were unhappy due to being forced into marriage. Tagore criticizes this pressure placed on women by Indian society by contrasting the lives
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reputation depends on the quality of its product and services. For example‚ Coach‚ producer of fancy fashion bags guarantees their customers that if they get disappointed with their bag at any time‚ they can bring it back. Coach guarantees 100% satisfaction for their product. Fashion ladies spread the word to their friends and family about high quality products and guarantees‚ which creates good reputation for such a company like Coach. Another important denominator of quality is safety. Things
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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1. JOB SATISFACTION 4 A. DEFINATION 4 B. IMPORTANT FACTORS USED TO MEASURE AND INFLUENCE JOB SATISFACTION 4 C. DETERMINANTS OF JOB SATISFACTION 5 i. The Evaluative Component 5 ii. The Cognitive Component 6 iii. The Affective Component 7 D. CAUSES OF JOB SATISFACTION 9 i. Job characteristic 9 ii. Social information processing (organizational characteristics) 10 iii. Dispositional (worker characteristics) 10 iv. Life Satisfaction 10 E. IMPACT FOR JOB SATISFACTION 11 F. JOB SATISFACTION APPLICATIONS
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CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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Research and concepts An index method for measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely
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Overview of job satisfaction Importance of employee satisfaction took great interest from researchers and management of organizations because it has its own influences upon an employee’s social as well as professional life. According to Mitchell and Larson (1987) job satisfaction cannot be defined properly in to several statements‚ they experienced more than 3000 studies upon the job satisfaction and after that they commented. Lock (1976) placed a definition of job satisfaction which is admired
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explanations for Job Satisfaction Introduction Nowadays job satisfaction is considered to be the one of the most complex and significant issues of organizational behavior. The companies are interested in such researches‚ because in modern world with its rapidly changing economic situation the human resources become the organization’s key asset. And during the last years this issue attracts more and more attention of employers‚ as the different surveys proved that low level of job satisfaction can result
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