satisfaction in the airline industry: A comparative study of Malaysia Airlines and Air Asia Kee Mun‚ Wong* and Ghazali‚ Musa Faculty of Business and Accountancy‚ University of Malaya‚ 50603 Kuala Lumpur‚ Malaysia. Accepted 23 March‚ 2011 Brand is crucial in differentiating the superiority of products or services over others. This is an exploratory study examining the differences in brand satisfaction between Malaysian Airlines (full service airlines) and Air Asia (low cost airlines) in Malaysia.
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Segmentation and customer profile. Segmentation is dividing a market into a smaller groups that shared similar needs‚ wants‚ characteristics‚ and behaviours towards the goods and services. (reference). The market segmentation is a must and important to the all oraganizations. This is because each customers have different needs and wants‚ so that by segment the market‚ the organization can identify which customers that can match with their products and services. In Dell‚ the segmentation is a backbone
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International industry analysis November 2013 Travel industry Cauchies Christophe About the importance of the travel industry in the economy The travel industry is one of the biggest industries worldwide. Figure 1 shows the total –direct and indirect - contribution of the travel and tourism to the growth in each area of the world. Surprisingly more than 5% of the Asian growth is due to this industry. It represents 3% of the worldwide growth. Around 9% of the global GDP are – from
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Nestle’ Segmentation Segmentation is defined as a group of people that share one or more characteristics. Each market segment is unique and marketing managers decide on various criteria to create their target market(s). They may approach each segment differently‚ after fully understanding the needs‚ lifestyles‚ demographics and personality of the target. Some e.g. of common characteristics are: interests‚ lifestyle‚ age‚ gender‚ etc. Common types of market segmentation include: geographic‚ demographic
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Analysis of the Airline Industry Parameters of the Industry American Airlines is a subsidiary of AMR Corporation and one of the leading airlines in the U.S. It has two subsidiaries‚ that is American Eagle and American Connection. It is the second largest airline in the world based on revenues used in its operation‚ its size of fleet and miles covered in passenger transport. It has an extensive operation of both domestic and international flights in North America‚ Latin America‚ Europe‚ Asia and
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Kingdom. It is the world’s second largest company by 2011 revenues and one of the six oil and gas "supermajors". Shell is also one of the world’s most valuable companies. Shell is vertically integrated and is active in every area of the oil and gas industry‚ including exploration and production‚ refining‚ distribution and marketing‚ petrochemicals‚ power generation and trading. It also has major renewable energy activities‚ including in bio-fuels‚ hydrogen‚ solar and wind power. It has operations in
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Table of Contents 1.0 Situation Analysis/Current Marketing Mix…………………………...………………….3 1.1 Current Product........................................................................................................3 1.2 Current Pricing…………………………………………...………………………….4 1.3 Current Distribution…………………………………………………………………4 1.4 Current Promotion…………………………………………………………………..5 2.0 Segmentation Theory…………………………………………………...………………….6 2.1 Defining and Explaining Segmentation……...……………………..…………..........6 2.2 Explaining
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SWOT Analysis: Southwest Airlines SWOT Analysis: Southwest Airlines Southwest Airlines made its first voyage back in 1971 with service based in the cities of Dallas‚ Houston and San Antonio (Brief History‚ 2009). 38 years later‚ Southwest Airlines has more than 3300 flights a day and serves 66 cities in 33 states (Factsheet‚ 2009). Southwest Airlines has demonstrated a variety of strengths in its 38 year presence. Recent economic events have also caused a renewed focus on the company’s weaknesses
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A British airway was the worst rated airlines in 1981 and was called Very Troubled airlines with severe losses‚ bad quality‚ overstaffed and very near to bankruptcy. But with the Survival Plan Initiated by John King‚ the chairman in 1981 changed the image and turned failure into success. The things which he did was simple following the SWOT analysis by analyzing the internal and external factors leading to failure and dissatisfaction. By 1990 British Airways was converted into a profitable entity
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those people who are responsible for market research‚ product development‚ pricing‚ sales and strategy. Market segmentation is the identification of portions of market that are different from one another. Every individual falls under one or other demographic segment of the society ‘Mr. Philip Kotler has defined a market segment as a group of customers who share a similar set of needs and wants (Philip Kotler‚ 2009).’ A market segment is a sub-set of a market made up of people or organizations with
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