Section FOOD & BEVERAGE SERVICE 1 For Hospitality Training Program- Dolphin Hotels Limited S t u d y G u i d e a n d ke y notes FOOD & BEVERAGE SERVICE Study Guide and Key notes Developed by ©2005 Training and development department Dolphin Hotels Limited‚ Ramoji Film City F O O D & B E V E R A G E S E R V I C E The Hotel Industry – Introduction Definition and Origin of the Hotel Industry H otel is defined as “A place where a bonifide traveller can receive
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from Maxwell Road School Kuala Lumpur and went on to pursue his Professional Education in Food & Beverage overseas. He is a Certified Hospitality Trainer (USA)‚ Food & Beverage Manager‚ Life Fellow of Institute Hospitality Management (Ireland) and Fellow of Malaysian Food & Beverage Executive Association. In the past 46 years‚ he has acquired valuable experience at various management levels in the Food & Beverage Industry. Some of the organizations he has worked with include A&W in Malaysia and Singapore
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1. What is the Guest – Innkeeper Relationship? An innkeeper owes certain duties to those who use the hote’s facilities - Right to be Received. If propery is stolen‚ te extent of the hotel’s liability will be directly impacted by whether or not the property owner is a guest. A hotel owes a duty to guests but not to others who refeain from insulting or humiliating them - Right to be entertained The outcome of many lawsuits turns on whether or not the plaintiff is a guest. 2. Who is
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------------------------------------------------- Subject: Food and Beverage Operations II Serial No.72365J Test No.1 Edition: 2 Question 1 This means that liquor outlets can refuse entry and alcohol to any member of the pubmic without giving a reason. Question 2 * People orientated – beverage managers must be comfortable leading their employees and working with the public. a manager is expected to walk the floor and talk to patrons. * Honesty – in some cases beverage manager’s work for the owner of the establishment
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Food and Beverage Service Training Manual Preface This training manual is meant to be a guide to all hotel personnel in food and beverage service who are involved in the day-to-day training of staff either part-time. Furthermore‚ it ensures a uniform system of training inputs. It also acts as a self-study guide to any individual who wishes to develop himself/ herself in the vocation of a waiter or restaurant supervisor. The book was developed after understanding the problems that personnel
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“CARIB WEAK” Problem- Poor Market Segmentation Carib Brewery Ltd (CBL) is the major brewery of alcoholic beverages in Trinidad and Tobago. The organization has been in existence for over sixty five years. In 1985‚ CBL had a product portfolio consisting of ten (10) beverages. However like any organization in today’s environment CBL wanted to increase its revenue and market share to ensure its survival and growth. There are a number of ways in which this can be done in an organization
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demographic segmentation bases are the most popular and practical segmentation bases. Kotler(1984‚ p. 255) states that “demographic variables are the most popular bases for distinguishing customer groups”‚ possibly because the ease with which this kind of data can be collected. Demographic segmentation divided the market into groups of basis variables which consists of age‚ sex‚ income‚ and social class. Age Consumer needs and want usually change with the time changed.Segmenting market by age often
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Assessment criteria 1.4 justify the suitability of systems for particular food and beverage outlets. System of suitability of particular food items:- Batch cooking is used in hotels‚ restaurants‚ banquets‚ conference and meetings‚ events‚ night clubs‚ bars and cafes. The restaurants serve the food in table service and the menu is an a la carte. Call order is used in cafes‚ pubs‚ bars and night clubs. The foods are served as table service‚ counter service and plate service; it is an a la
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Segmentation in B2B Markets A White Paper by Paul Hague and Matthew Harrison of B2B International E-mail Web Blog info@b2binternational.com www.b2binternational.com www.b2binternational.com/b2b-blog/ WHAT IS MARKETING IF IT IS NOT ABOUT SEGMENTATION? CVS Pharmacy is one of the most successful drug store chains in America. What is the reason for this success? They understand their market and have approached it through segmentation and targeting. The company looked at its customer base
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According to Schiffman and Kanuk (2007)‚ market segmentation is the process of dividing a potential marketing into distinct subsets of consumers with a common need or characteristic and selecting one or more segments as a target market to be reached with a distinct marketing mix. When a mass customization approach cannot satisfy buyers’ individual needs‚ market segmentation is essential for determining which sizes will best fit groups of customers who share similar needs‚ thereby increasing customer
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