PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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| Cultural analysis | MAN 719: ACTION TASK 5 | BY | Ronna Maposa: 3317920 | | | Table of Contents 1.1 Introduction2 1.2 The Seven Elements of culture2 1.3 Market places in terms of the seven elements4 2.0 Religion and Culture6 3.0 Conclusion7 References9 1.1 Introduction Culture has been defined by Lederach (1995) as shared knowledge and schemes created by a set of people for perceiving‚ interpreting‚ expressing and responding to the social realities around them. Simply
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The Brand Elements of Vodafone Submitted to: Prof. Manoj Motiani Submitted by: Bharat Kumar Bajaj Vimal Jagani Vipul Gupta Bhuvaneshwar
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a Case Study about “The Honda Element” Comment on the factors leading to success of the Element include Honda’s platform strategy as well as any other aspects oft he new product progress that you feel relevant. The Element—a cost-efficient‚ new light truck from Honda—is conceived for the target Generation Y. This generation is a really lucrative market‚ almost as large as the “baby boom” generation. In this way‚ Honda used demographic segmentation to identify a segment with very high potential
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Tammy Adams March 28‚ 2011 MAR Professor C. Dix Strategic Audit of Crowley Maritime Corporation Crowley Maritime Corporation is a U.S. owned and operated marine solutions‚ transportation and logistics company providing services in domestic and global markets through six operating lines of business: Latin America liner services; logistics; marine contract solutions; deep sea petroleum transportation; Puerto Rico/Caribbean liner services and petroleum transportation‚ distribution
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What is a Strategic Audit? A strategic audit provides managers with the tools‚ information and commitment to evaluate the degree of advantage and focus provided by their current strategies. It produces the data needed to determine whether a change in strategy is necessary and exactly what changes should be made. The two major elements of a strategic audit are the external and internal environmental assessments. A strategic audit involves assessing the actual direction of a business and comparing
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average d. median average 3. easy d Auditors are responsible for determining whether financial statements are materially misstated‚ so upon discovering a material misstatement they must bring it to the attention of: a. regulators. b. the audit firm’s managing partner. c. no one in particular. d. the client’s management. 4. easy c The FASB definition of materiality emphasizes what class of financial statement users? a. Regulators. b. Informed investors. c. Reasonable persons
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We do not believe that the auditors from Friehling & Horowitz exercised due care and maintained professional skepticism throughout the audit. According to the AICPA website‚ “due professional care imposes a responsibility upon each professional within an independent auditor’s organization to observe the standards of field work and reporting” (AICPA). This is because the auditors should have been skeptical of Madoff’s bank account and Chase and should have looked into what that bank account was
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Chapter 10 AUDIT WORKING PAPERS Section 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 Contents Purpose Importance of Working Papers Confidential Nature of Working Papers Purposes Served by Working Papers Planning and Preparing Working Papers Principles and Methods of Documentation Working Paper Format Specific Standards for Each Workpaper Review of Audit Workpapers Arranging and Filing Standardized Workpapers Retirement of Audit Workpapers Special Project Workpapers Backup
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THE NIGHT AUDIT Front office records must be periodically reviewed for accuracy and completeness. This need is met through the NIGHT AUDIT. With computerised accounting it can be carried out at any time during the day. These properties choose to call the audit the Front office audit or System up date. Even though computerised properties can perform these functions at any time‚ they almost invariably follow the night time tradition since the no. of transactions are less during the late night or
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