Hotel and Restaurant Research Strategy Restaurant strategies to attract customers Impact of incentives to employees Effective Customer care Hotel guest satisfaction Factors to develop tourism in your place Problems that occur in hotel and restaurant Hospitality Generally‚ hospitality refers to jobs in the hospitality industry‚ such as hotels‚ restaurants‚ catering‚ resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship
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Exam 1 Study Guide Chp. 1 Purpose of marketing. To discover the needs and wants of customers an to satfisy them. Market vs. target market. Market is people with desire and ability to buy a specific offering. Target market is a specific group of poetionatial consumers toward which an organization directs its marketing program‚ The four P’s. price‚ product‚ promotion‚ place Evolution of marketing (eras). Production era goods covers ther early tears of the united states up tell the
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investment‚ helping investor to make a good decision. According to the proposal plan‚ the proposed hotel located in 22nd street will have following facilities: 238 hotel rooms‚ 53 off-street parking spaces in a valet-operated below-grade garage‚ a fitness center‚ a restaurant with an entrance on M street‚ an outdoor terrace and a roof-top pool. Based on the demand and supply analysis project‚ the proposed Hilton Garden Inn will open in the January‚ 2014 with 238 rooms opening 365 days‚ occupancy level of
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* Berjaya Makati hotel * 7835 Makati Avenue Corner Eduque StreetMakati City‚ Philippines 1209 * Tel : + (632) 750 7500Fax : + (632) 750 6783 * To discover most of Manila with ease‚ guests can use Berjaya Makati Hotel as their home base. The hotel has 167 guestrooms‚ each equipped with industry-standard amenities for guests’ comfort. Guestroom appointments consist of room safe‚ data port‚ mini bar‚ daily newspaper‚ non-smoking rooms and voicemail system. This Manila hotel has everything you
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CRITERIA OF CHOICE FOR PROCUREMENT METHODS Prof. Peter Hibberd Dr Ramdane Djebarni Centre For Research In The Built Environment University Of Glamorgan‚ Pontypridd‚ Mid Glamorgan CF37 1DL‚ UK 1. Introduction Over the past fifteen years much work has been done on attempting to define procurement paths and Masterman (1992) provides a good background to some of this work. As the traditional procurement route came under closer scrutiny other procurement routes developed and consequently means
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled $50 million into a custombuilt customer
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MARKETING STRATEGIES BY TAJ The ad (made by Rediffusion) shows the enigmatic woman who stands for both hospitality and efficiency. The identity was developed after extensive research on the consumer’s attitudes towards the Taj. Over 60 in-depth interviews were conducted by client and agency. The parameters? Not quantity‚ but quality. The things done right. The quality of check-in‚ the smile‚ the greeting or the welcome drink. The insights gathered were analysed and a clear slot‚ which the Taj could
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fully immersed in the water. 2. Form utility: Form utility is when marketing provides to consumers by transforming raw materials into finished products‚ providing consumers with products in the way they want them. Organisations can provide a high level of form utility‚ e.g. when the warehouse provides consumers with the pieces of a table‚ so that they can assemble it for themselves. Place utility: Place utility is when marketing provides to consumers by making products available where they want
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t THE NIGHT AUDIT I- Functions of the Night Audit: ( The major functions of the night audit is to: • Verify posted entries to guest and non-guest accounts • Balance all front office accounts • Resolve room status and rate discrepancies • Monitor guest credit limits • Produce operational and managerial reports 1. The role of the night audit: ( The night audit requires attention to accounting detail‚ procedural controls‚ and guest credit restrictions. In this sense‚ the night auditor
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