Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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Hanami Japanese restaurant is the best sushi restaurant in town. This restaurant is located at the Campus Village Shopping Center‚ in front of the building “University View”. The address is 8145-M Baltimore Avenue‚ College Park‚ MD 20740. Open seven days a week‚ Hanami Japanese restaurant is small but lovely and offers home-style Japanese dishes. I first heard about Hanami from my friend who delivers for Hanami. Despite this‚ my first visit was not until October 11. Judging from the outside‚ I could
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HOW TO USE THIS TEMPLATE: Introduction The template reflects the steps set out in the PRINCE2 Method and is designed to prompt the Project Manager and help in the creation of the Communication Plan. The information for the Communication Plan will be found within the DP Process of the PRINCE2 Manual. There is also a Product Description for the Communication Plan at Appendix A of the PRINCE2 Manual. Information for the Communication Plan is derived from the Project Board‚ Project Brief‚
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CHAPTER I Introduction The restaurant business is a challenging but exciting venture. It can often prove to be extremely competitive since food as it’s the main product is one of the basic needs and people tend to allocate majority of their income for food. As mentioned‚ this business is a challenging one so those who want to engage into this kind of investment should be fully prepared to handle all the issues and problems that they will encounter in the operations of their business. When entrepreneurs
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ASOS PLC 1. Carry out a background research on your proposed client and obtain as much information as possible about your client in particular and about the market sector which your client operates in. ASOS originates from or is an abbreviation for “As Seen on Screen” indicating its method of operating business in other words online retailing. It was founded by Nick Robertson and his business partner Quentin Griffiths and it was incorporated in 2000 by its current Chief Executive Officer Nick
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The Special Issue on Contemporary Issues in Business and Economics © Centre for Promoting Ideas‚ USA Consumers’ Purchase Intentions in Fast Food Restaurants: An Empirical Study on Undergraduate Students Huam Hon Tat * Seng Sook-Min Thoo Ai-Chin Amran Rasli Abu Bakar Abd Hamid Department of Management Faculty of Management and Human Resource Development Universiti Teknologi Malaysia‚ 81310 UTM Skudai‚ Johor‚ Malaysia Phone: +607-5531816‚ E-mail: huam@utm.my‚* Abstract The fast food industry
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……………13 6. References…………………………………………………………………………..14 7. Appendices A. Bob’s Restaurants Operating Performance & Selected Balance Sheet Items‚ Fiscal Years 1997 – 2004…………………15 B. Bob’s Restaurants ratio calculations……………………………………….16 Financial Analysis: Bob’s Restaurants 1. Introduction In the following analytical report‚ the financial performance of Bob’s Restaurants is assessed. Operating Performance & Selected Sheet Items for the years of 1997-2004
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was obvious from the first glance that batching strategy was the right one‚ as it was profitable. On the contrary‚ the non-batching strategy it was not profitable and there was a loss of $ 201.58. This is due to the fact that batching allows the restaurant to use fewer chefs which lowers the fixed costs maximizing the profit. We can also notice that in the cases of batching versus the cases of non batching there was an increase in the revenue from the dining room whereas there was also a decline
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PROPOSAL TO START A HIGH CLASS VEGETARIAN RESTAURANT TABLE OF CONTENTS * Introduction * Primary objectives of the project * Analysis of restaurant business * Development Plan * Location plan * Layout plan * Resources planning * Operations Plan * Products and services required * The Target market * Competitors * Strategies for sales * Management of restaurant * Forecasting and future
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Group Brand Audit Project Your group assignment is to pick a brand from the list of brands(attached) and conduct a thorough brand audit. Each group must study and analyze a different brand. Brands will be assigned on a "first come‚ first serve" basis. Post your group’s choice of brand and gp number on the “questions for Prof/TA” board so that everyone can see your group’s choice. This way‚ the other gps will know which brands are already taken on a first come first serve basis. Once your
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