CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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practice for Measuring Customer Satisfaction‚ how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues‚ or key drivers‚ that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are‚ and why‚ it can
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Marketing‚ Customer Value‚ And The Relationship Between The Two‚ With Regards to Smiggle Marketing Theory and Practice- MKF1120 Lecturer- Peter Wagstaff Due Date- 30 March‚ 2012 Marketing is a management function which involves creating‚ communicating and delivering value for an organisation’s customers (Kotler‚ Brown‚ Burton‚ Deans & Armstrong (2010). Although many earlier academics define marketing as merely a process of satisfying customer needs
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on progress‚ but yet allow it flourish and embrace it as it moves us foward into the future.In a world of technology were things are constantly changing‚ also how the medical field continues reseaching the possiblities for the future.The changes in the fashion world of yester-years compared to today is always expanding into what’s happing now.Let me explain‚ starting with technology. In our vas world of technology‚ which changes day by day‚ hour by hour‚ we hold the furture in our hands.Just as
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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Unit 3 Assignment 2 A Summary of M.E. Porter and M. R. Kramer’s article “Creating Shared Value” Michael G. Castro Capella University MBA6008 – Global Economic Environment Professor Hidsell January 27‚ 2013 Creating shared value (CSV) is a powerful concept that many companies used‚ ultimately‚ being used as a strategy in developing the future market while also strengthening economies‚ the marketplace‚ communities and corporate funds. In reading this article‚ I initially thought this
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COMPETENCIES "We can ’t achieve our strategic objectives without a work force of people who are immersed in the same commitment as management. Our only sustainable advantage is the quality of our workforce. We ’re building a national retail company by creating pride in--and a stake in--the outcome of our labor." --Howard Schultz Founder and CEO of Starbucks According to this statement‚ the human resource is the number one resource in Starbucks Corporation. Schultz believes that happy employees
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Project Proposal Project Proposal Product Strategy and Management INDIAN INSTITUTE OF MANAGEMENT‚ BANGALORE Understanding and analyzing the market strategy of Godrej Appliances Understanding and analyzing the market strategy of Godrej Appliances Submitted To Prof. Ramesh Venkateswaran Submitted by Group 2 Rajesh Kumar Sanga 1211286 Nareshbabu Vadditandra 1211277 Kaluvai Rajesh 1211192 Shiva Nanditha 1211232 Aditi Garg 1211322 Akhilesh Chader 1211196 Kasam
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CREATING SHARED VALUE For many years leading up to today‚ profit seeking enterprises have been viewed as a major cause of problems in the society and are believed to prosper at the expense of the community. The legitimacy of businesses has fallen and this diminished trust has led politicians to impose tougher restrictions on businesses that cause them to be uncompetitive. The problem lies in the fact that businesses continue to be short sighted in their approach to growth. They continue to look
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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