Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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Abstract The research focus is about Alfresco restaurant in Hanoi and has 6 main parts that are Introduction‚ Customer Analysis‚ Service Settings‚ Internal Marketing‚ Recommendation and Conclusion‚ Reference. In the first part‚ we give a brief introduction of the company’s service‚ marketing objectives and targeted market of Alfresco restaurant.. Besides‚ a description of the target market for the business‚ customer expectations and perceived benefits‚ evaluating the service in terms of perceived
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Marketing in Tourism * A definition of marketing‚ as described by the Chartered Institute Of Marketing “Marketing is the management process that identifies‚ anticipates and supplies customer requirements efficiently and profitably.” Chartered Institute Of Marketing * The components of marketing 1. Identifying customer needs i.e. market research 2. Producing a product that meets customers needs 3. Calculating the price that meets customer demand 4. Producing the right
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Hilton Worldwide in Travel and Tourism - World June 2010 Scope of the Report Travel & Tourism: Hilton © Euromonitor International Scope • This global company briefing forms part of the wider travel and tourism research that covers the following categories: Travel and Tourism Travel retail Tourist attractions Health and wellness tourism Tourism flows and spending Travel accommodation Transportation Car rental Disclaimer Much of the information in this briefing is
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Summary India’s travel and tourism sector performed well during the review period (2009–2013)‚ with growth recorded in both domestic and international tourist volumes. The main factors for tourism growth were government initiatives and continuous efforts to promote the country’s travel and tourism sector on an international level. Timetric expects growth to continue over the forecast period (2014–2018)‚ driven by government initiatives to promote tourism through participation in international events
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The three main types of tourism Domestic tourism Domestic tourists are people who take holidays in their own country. For example Mr and Mrs McBride from Blackburn are going to take a weekend break to Blackpool for two nights to celebrate their anniversary. Inbound/incoming tourism Inbound tourists are people who come from other countries to the UK. For example Mr Smith and his two kids came from Florida to visit their Grandma in Blackburn for two weeks. Outbound tourism Outbound tourists are
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Travel and Tourism - South Korea Euromonitor International : Country Market Insight July 2010 Travel And Tourism South Korea List of Contents and Tables Executive Summary ................................................................................................................................................ 1 Decline in Outbound Tourism Continues.................................................................................................................. 1 Domestic Tourism
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Travel and tourism is a booming business From the inception of world‚ Human being always traveled from one part to the other part of the world. Initially human was had nomadic attitude‚ they moved to places to places in the search of food‚ shelter and safety. Still after the evolution of civilization human being traveled to other part of the world in search of job‚ wild life experience ‚ and to acknowledge the beauty of nature or monuments left by the time. This traveling attitude of human being
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CONTEMPORARY ISSUES IN TRAVEL AND TOURISM Task 1: Sharm El-Sheikh of Egypt‚ is the biggest and most important city of Sinai‚ lies at the southern side of the Peninsula where the two gulfs of Aqaba and Suez meet with the Red Sea. With its unique location in the Sinai Peninsula of Egypt‚ it is considered the strategic passageway‚ the meeting point between Asia and Africa‚ and the base of great civilizations. With its diverse features of environment
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World II My name is Sihaam Ahmed; I am 23 years old and have graduated from Roehampton University studying Travel and Tourism Management. I had experience working in London’s busiest hotels Hilton Metropolitan as the assistant to the head of Human Resources. I left the hotel because I saw an opportunity work on cruise liner. Working on would cruise linerwould give me a chance‚to travel which has always been a dream of mine and gain tremendous amount of experience My ambition in life like many
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