“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
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Samar MODULE II PROCESS CONCEPT Overview This chapter covers the fundamental concepts and rationale of the process management and communication in client-server system. A process is a program in execution. As a process executes or it changes state. The state of a process is defined by that process’s current activity. Each process may be in one of the following states: new‚ ready running‚ waiting; or terminated. Each process is represented in the operating system by its own process control block (PCB)
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Marketing Management 1.8 Summary Let us recapitulate the important concepts discussed in this unit: Marketing is a social activity directed towards satisfying customer needs and wants through an exchange process. The five core concepts of marketing are: Needs‚ wants‚ and demand‚ Product and services‚ Exchange process‚ Customer value and satisfaction‚ and Markets. The main functions of marketing are advertising‚ sales promotion‚ market research‚ and sales planning. Marketing
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Customer Relationship Management RELATED KEYWORDS: * Real Estate * Companies * Infrastructure * Social Media * Ibm * | More Popular Articles About Customer Relationship Management NEWS SmartCompany‚ Iteamic in tieup October 26‚ 2004 | TNN BANGALORE: US-based SmartCompany has entered into a strategic alliance with Bangalore-based Iteamic‚ an innovative IT service company serving start-ups and small and medium enterprises‚ for the expansion of their market in Asia and
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[pic] Marketing Management Assignment Microsoft Surface Marketing Plan Name : Felicia Tan Siew Yan I/C Number : 941118-14-6174 Student ID : UKTB-00007/0113 Programme : UKT Business Degree January Intake Date : 12 August 2013 Table of Contents Executive Summary ……………………………………………………………… 1.0 Introduction ..................................... 2.0 Company Background ................ 2.1 The Range of Products .......................................
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managing the product life cycle Kotler et al.‚ Principles of Marketing‚ 6th edition © Pearson Education Limited 2013 Slide 9.2 New product development and product life-cycle strategies Topic outline • • • • • New product development strategy New product development process Managing new product development Product life-cycle strategies Additional product and service considerations Kotler et al.‚ Principles of Marketing‚ 6th edition © Pearson Education Limited 2013 Slide 9
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MPK732/932Marketing Management Written Assignment Trimester 1‚ 2012 Assignment on Virtual Shopping moves into grocery aisles Lecturer : Dr. Ho Yin Wong Group Members: Rudradutt Dave 212104408 YeduguriTejeshwar Reddy 212086416 Sameer A Shaikh 212096123 Gurbir Singh Gill 211725223 Due Date: 7 May 2012 Word Count: 4‚259 Table of Contents | Sr.no | Title | Page No | 1 | Introduction | 3 | 2 | Background | 4 | 3 | The environment‚ research and behaviour
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Marketing: An Introduction‚ 11e (Armstrong) Chapter 4 Managing Marketing Information to Gain Customer Insights 1) Which of the following demonstrates the real value of a company’s marketing research and information system? A) the amount of data it generates B) the variety of contact methods it uses C) the efficiency with which it implements the research plans D) the quality of customer insights it provides E) the sampling plan it follows Answer: D Page Ref: 97 Difficulty: Moderate
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Chapter 1 Customer-Driven Strategic Marketing Lecture Outline I. Defining Marketing We define marketing as the process of creating‚ distributing‚ promoting‚ and pricing goods‚ services‚ and ideas to facilitate satisfying exchange relationships with customers and to develop and maintain favorable relationships with stakeholders in a dynamic environment. [ A ]. Marketing Focuses on Customers [ 1 ]. As the purchasers of the products that organizations develop‚ promote‚ distribute‚ and price
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Examination Paper: Marketing Management IIBM Institute of Business Management 1 IIBM Institute of Business Management Examination Paper MM.100 International Marketing Management Section A: Objective Type (30 marks) Part One: Multiple choices: 1. International marketing includes activities that direct the flow of goods from a. One country to one country b. One country to another country c. One country to multiple country d. All of the above 2. ETC stands for a. Expert trading companies b. Essential
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