A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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for customer relationship management. It entails all aspects of interaction that a company has with its customer‚ whether it is sales or service-related. While the phrasecustomer relationship management is most commonly used to describe a business-customer relationship‚ CRM systems are used in the same way to manage business contacts‚ clients‚ contract wins and sales leads. CRM is often thought of as a business strategy that enables businesses to: Understand the customer Retain customers through
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Advantage: How to Identify and Fulfill Customer Needs Karl Albrecht‚ Lawrence J. Bradford. Homewood‚ Ill.: Dow Jones-Irwin HF5415.5 .A43 1990 Summary: According to this book‚ to know your customer is the basis thing for a success business. A good way to learn to do something better is to observe in action those who do it very well. The company who know their customers better than anyone else has more chance to success. In order to know your customers first of all is to know what a customer is. There
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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"Memory management is the process of controlling and coordinating computer memory‚ assigning portions called blocks to various running programs to optimize overall system performance. Memory management resides in hardware‚ in the OS (operating system)‚ and in programs and applications"(Techtarget‚ 2012). The requirements for memory management consist of relocation‚ protection‚ sharing‚ logical organization‚ and physical organization. Relocation consists to use the main memory that is available
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Deniaro Brown 000-06-5073 When developing financial services marketing strategies‚ it is essential to appreciate some of the limitations cited in this chapter. However‚ it is equally imporant to appreciate the ethical dilemmas that these limitations present to the financial services marketer. The abuse of the consumers’ inability to process the necessary information when evaluating a financial service is not only unethical‚ but in certain cases‚ it may violate regulations and result in legal repercussions
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The Acquisition Process Competition Requirements Choconda Martin BUS 319 November 5‚ 2012 Professor Calvin D. Fogle Almost all DOD systems are competed at some stage in the acquisition system (we would guess that less than 10% of acquisition programs do not go through a competitive process at least once in their acquisition cycle). Generally‚ the sequence is: • Define the requirement (determine the mismatch between operational capability--more
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Making sense of customer relationship management Software applications that automate the marketing‚ selling and service functions of the businesses. Levels of CRM: ◦ Strategic CRM ◦ Operational CRM ◦ Analytical CRM Winning and keeping profitable customers Focused on the development of a customer – centric company Three other major business orientations: ◦ Product – centric ◦ Production centric ◦ Sales – centric Focused on: ◦ marketing automation (market
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based on the study of “Customer Value Marketing” starts with introduction section. We have mentioned the contents of the study in objectives of the report section. The methodology section deals with the means of preparation of this report and the processes that we have followed. Then the report describes the theoretical aspects of the study in the literature review. This section mainly consists of brief description about different important topics about customer value marketing. Finally in the last
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Memory Management Requirements Joseph R. Poscablo POS355 May 29‚ 2013 Castle Phelps Memory is one of the most important components of the computer. It stores data in digital format‚ either in dynamic or static. They are two kinds of software; Operating System which is the biggest software in the computer‚ and application software. Both of them load into computer memory before being able to use it. The more memory or space available‚ the more programs the computer can handle
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