Strategic choice is a decision making process. Strategic choice could be defined as the decision to select from among the grand strategies considered‚ the strategy which will best meet the enterprise’s objectives. The decision involves focusing on a few alternatives‚ considering the selection factors‚ evaluating the alternatives against three criteria‚ and making the actual choice. The four steps in the process of strategic choice are; • Focusing on alternative • Considering the selected factors
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Lecture: Business Process Management (BPM) Business Process Management (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation‚ flexibility‚ and integration with technology. Business process management attempts to improve processes continuously. It could therefore be described as a "process optimization process." It is argued
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Peter C. Verhoef Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development Scholars have questioned the effectiveness of several customer relationship management strategies. The author investigates the differential effects of customer relationship perceptions and relationship marketing instruments on customer retention and customer share development over time. Customer relationship perceptions are considered evaluations of relationship
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TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE FACULTY OF ACCOUNTANCY‚ FINANCE AND BUSINESS ACADEMIC YEAR 2014/2015 SEMESTER 1 BACHELOR OF CORPORATE ADMINISTRATION (HONOURS) YEAR 2 BBDT2073 MARKETING MANAGEMENT GROUP WRITTEN ASSIGNMENT TITLE: _____DUTCH LADY MALAYSIA_____ LECTURER/ TUTOR: ____MR. LIM CHIN HOCK____ DATE OF SUBMISSION: _______17 JUN 2014_______ TUTORIAL CLASS: GROUP: _____GROUP 1‚8‚9_____ Company Background The story of the Dutch Lady was started from 50’s that is after the World War
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Since as we knew marketing came to people’s life in the 1950s and 1960s.With the rapid improvement in marketing‚ there is an strong argument‚ which is marketing shapes the needs and wants or marketing reflects the needs and wants of customers. People used to define that marketing is selling goods which people do not really need. However‚ marketing concept defined as “achieving organizational goals depend on determining the needs and wants of target markets and delivering the desired satisfaction
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of 2 reasons. The first reason is because I am awesome at running a business‚ and the second reason is because we added a sales person to go from 3 to 4 as well as increasing pretty much everything: Market Research‚ Product Development‚ Quality Management‚ and Advertising and Promotion. The last 2 quarters just hovered around that same number. Quarter 7 was 44‚820 and quarter 8 was 48‚650. So where we were when we bought this company from the losers who couldn’t manage the business was right around
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Objectives This study shows how McDonald’s continually aims to build its brand by listening to its customers. It also identifies the various stages in the marketing process. Company Profile McDonald’s Corporation is the world’s largest chain of hamburger fast food restaurants‚ serving more than 58 million customers daily. A McDonald’s restaurant is operated by either a franchisee‚ an affiliate‚ or the corporation itself. The corporation’s revenues come from the rent‚ royalties and fees paid
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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Carine Bourgeaux Nur Afidah Stephanie Courtadon Customer Relationship Management Case ROYAL BANK OF CANADA Developing and Implementing CRM Strategies Royal Bank of Canada I. A GLANCE LOOK OF RBC (Royal Bank of Canada) The Royal Bank of Canada is the leading financial services provider in Canada. It has a $ 165 million asset‚ $ 1 billion profit. The service from this company relates with a huge amount of customer‚ for their customer base reach over 10 million and 1.3 million of them already
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preparation for final Exam MBA 531 1. What is marketing? Discuss the components of marketing? Marketing is the managerial function responsible for identifying and anticipating and satisfying customer requirements profitably. It is a multi-disciplinary subject. The best way to gauge its scope is to know the components of it. There are four components of Marketing: The offer The market‚ The system and The forces. The offer: An offer is the outcome of marketing activities of the firm. An offer includes
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