Chapter 2 The Balanced Scorecard and Strategy Map | | ------------------------------------------------- QUESTIONS 2-1 Financial performance measures‚ such as operating income and return on investment‚ indicate whether the company’s strategy and its implementation are increasing shareholder value. However‚ financial measures tend to be lagging indicators of the strategy. Firms monitor nonfinancial measures to understand whether they are building or destroying their capabilities—with customers
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Strategic Management Summary of textbook – fourth edition Chapter 1 What is Strategic Management? Romantic view Situations in which the leader is the key force determining the organization’s of leadership success – or lack thereof. External view Situations in which external forces – where the leader has limited influence - of leadership determine the organization’s success. Strategic The analyses‚ decisions‚ and actions an organization undertakes in order to Management create
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correlated attributes and benefits • Price and quality • Taste and low calories • Power and safety • Comprehensiveness (variety) and simplicity • Strength and refinement Strategies to Overcome Attribute and Benefit Trade-offs • Establish separate marketing programs • Leverage secondary association (e.g.‚ co-brand‚ use celebrities) • Re-define the relationship from negative to positive (develop a credible story) And another tool: Positioning statement Brand X has in the market for …………
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2) Google is doing a lot for its employees but obviously not enough to retain several of its talented employees. Using what you have learned from studying the various motivation theories‚ what does this situation tell you about employee motivation? First of all‚ our firmly opinion is that talented and educated employees are more goal- oriented and enterprising. In other words if the company they work‚ is not able to satisfy their own needs and ambitions‚ they tend to quit. As it is mentioned
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customer value‚ satisfaction‚ and loyalty? 2. What is the lifetime value of a customer‚ and why is it important to marketers? 3. How can companies cultivate strong customer relationships? 4. What is the role of database marketing in customer relationship management? MARKETING MANAGEMENT AT RITZ-CARLTON The Ritz-Carlton hotel chain‚ owned by Marriott International‚ is known throughout the world for its singular focus on providing exceptional service and luxurious amenities. This customer-centered approach
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Yen Pham Summary for Journal of Consumer Research- Article “How Males and Females Differ in Their Likelihood of Transmitting Negative Word of Mouth” Word-of-mouth (WOM) is the informal communication by consumers about their evaluations of goods and services to other consumers. Negative WOM (NWOM)‚ typically arising from a dissatisfactory consumption experience. The given information the article found was that consumers may be more likely to transmit NWOM to those to whom they have strong ties
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MARKETING MANAGEMENT Chapter 1 Marketing in the 21st century Courtesy: Marketing Management by Philip Kotler 10th Edition Chapter 1 Marketing in the 21st century Scope of Marketing Marketing people are involved in 10 types of entities: • Goods like eggs‚ steel‚ cars (Maruti!!!! Wow) • Services like airlines‚ hotels‚ barbers • Experiences like Walt Disney world’s magic kingdom‚ at planet Hollywood • Events like Olympics‚ trade shows‚ sports events • Persons like celebrity marketing
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Marketing Management - cheat sheet Definition of marketing: Marketing is an organizational function and a set of processes for creating‚ communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders -American Marketing Association (2004). New assumptions: “Connect and collaborate”‚ not “command and control”. Market as forum for cocreation of experiences. Customers and partners as co-creators of value‚ Value-centric
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Wolfgang Keller at Konigsbrau-Krayina” Introduction Wolfgang Keller‚ managing director of Konigsbrau-Krayina‚ the Ukrainian subsidiary of the German beer company Konigsbrau‚ faces a complicated managerial dilemma. His subordinate‚ Bohdan Khmelnytsky‚ is a talented and experienced commercial director who is not meeting his goals appropriately. Keller is an action-oriented manager who likes to use a hands-on approach when dealing with problems. He has the potential to be a great leader as evidence
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Assignment II: “Wolfgang Keller at Königsbräu-TAK” MGT 400- Monday 6-8:45 Chelsea Glovis a. What is your assessment of Brodsky’s performance? Please be specific. In my opinion‚ I believe that Brodsky is one of those individuals who is so intelligent his personality and social interactions suffer. Keller and Brodsky have very different approaches to problems‚ in addition to being different nationalities‚ this creates many of the problems that they face. Keller looks at problems and goes
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