Exam preparation: ESC2 Intercultural management The exam questions will be based on all the information covered in lectures since the beginning of this class on October 3rd. You will particularly need to demonstrate precise knowledge of the cultural dimensions and theories studied in class including precise definitions and meanings of: i. The Hofstede and Trompenaars dimensions ii. Proxemics iii. Chronemics iv. Highand low context cultures There will be 3 sections Section 1. 15 multiple
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Service Marketing Management Introduction For this assignment I will be choosing a service organisation‚ with reference evaluating the service processes‚ service people and resource utilisation and how these approaches can possibly lead Starbucks to success. My evaluation of service processes‚ service people and resource utilisation will be appraised with references to purpose and limitation with regard to how the effective management of these areas will lead the organisation to success. Service
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and also to achieve its long term goal to have 30‚000 stores worldwide? Over years our company has built brand awareness and attracts many customers with the value products delivered to them. I think is the time to make some changes in one of marketing mix elements” promotion”. Should Starbucks Company include other elements in its promotion process such as sales promotion‚ coupon/discounts? One of our company guiding principles is” To embrace diversity as an essential component in the way
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Chapter2-----Topic 2: Planning Marketing Strategies 1. Identify the major components of strategic planning and explain how they are interrelated. The components of strategic planning consist of four main parts: 1. Analysis of organization’s strengths and weaknesses & Identification of organization’s opportunities and threats 2. Organizational mission and goal 3. Corporate and business-unit strategies 4. Each functional area of the organization (Marketing‚ Production‚ Finance and
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Check Your Understanding: 1. ________ is the difference between the prospective customer’s evaluation of all the benefits and all the costs of an offering and the perceived alternatives. Customer perceived value (CPV) is the difference between the prospective customer’s evaluation of all the benefits and all the costs of an offering and the perceived alternatives (Kotler & Keller‚ 2006‚ p. 177). 2. The 20-80 rule states _____. The well-known 20-80 rule says that the top 20 percent of the
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customer first. ABA Banking Journal‚ 92(7)‚ 67. [9] Carl Rutstein‚ (2006‚ June) Vice President‚ the Boston Consulting Group Daniel‚ E. (1999)‚ “Provision of electronic banking in the UK and the republic of Ireland” International Journal of Bank Marketing‚ vol. 17 no. 2‚ 72-82. Furst‚ Karen‚ William W. Lang‚ and Daniel E. Nolle‚ (2002)‚ Internet Banking: Development and Prospects‚ Program on Information Resources Policy Research‚ Harvard University [22] Hatice Jenkins‚ (2006) Article‚ Adopting internet
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TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE FACULTY OF ACCOUNTANCY‚ FINANCE AND BUSINESS ACADEMIC YEAR 2014/2015 SEMESTER 1 BACHELOR OF CORPORATE ADMINISTRATION (HONOURS) YEAR 2 BBDT2073 MARKETING MANAGEMENT GROUP WRITTEN ASSIGNMENT TITLE: _____DUTCH LADY MALAYSIA_____ LECTURER/ TUTOR: ____MR. LIM CHIN HOCK____ DATE OF SUBMISSION: _______17 JUN 2014_______ TUTORIAL CLASS: GROUP: _____GROUP 1‚8‚9_____ Company Background The story of the Dutch Lady was started from 50’s that is after the World War
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INTRO TO STRATEGIC MANGEMENT (LECTURE 1) YOUR THOUGHTS PLEASE • WHAT IS ‘STRATEGY’ AND WHAT DOES IT MEAN TO YOUR ORGANIZATION ? • SOME COMMON RESPONSES Strategy? Means several things to several people at different points of time. (‘Strategy is a series of goals and objectives that is used to run business’ (Strategy is an attempt to combine organizations activity and available resources to achieve stated objectives. (Strategy is the roadmap we use to get to where we want to go’ (Strategy
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Analyzing the Marketing Environment Analyzing Needs and Trends in the Macroenvironment. Successful companies are those that can recognize and respond profitably to unmet needs and trends in the macroenvironment. Opportunities are also found by identifying trends. A trend is a direction or sequence of events which have some momentum and durability. For example‚ one major trend is the “increasing participation of women in the workforce.” This trend has profound the implications for economic
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Defining Services Services are about the economic activities offered by one party to another. On the other hand is about exchange for the customer money‚ time‚ and effort‚ service customers expect to obtain value from access to goods‚ labor‚ facilities‚ environments‚ professional skills‚ networks‚ and systems; but they do not normally take ownership of any of the physical elements involved. And then services also involve a from of rental‚ offering benefits without transfer of ownership such as
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