Marketing Management 12 e PHILIP KOTLER & KEVIN LANE KELLER ISBN 0-13-145757-8 658.8—dc22 Note: all credits for contents goes to the original author. Summarized by Wawan Setiawan (winanci@gmail.com)Summarized by winanci@gmail.com 2 Redefining Marketing for 21 st Century ● Marketing is everywhere‚ but tricky ● It makes Marketing management difficult because it needs continuous improvementSummarized by winanci@gmail.com 3 The scope of marketing: What is marketing? (1) ● Marketing:
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Consumer behaviour is the study of how individuals‚ groups‚ and organizations select‚ buy‚ use‚ and dispose of goods‚ services‚ ideas or experiences to satisfy their needs and wants. Consumers are exposed to a myriad of marketing and other external stimuli on a daily basis for which the marketer has to consider consumer characteristics and consumer psychology to successfully position a product or service. Consumer characteristics include; culture‚ social and personal factors and consumer psychology
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and Targets GENERAL CONCEPT QUESTIONS Multiple Choice 1. In ________ marketing‚ the seller engages in the mass production‚ mass distribution‚ and mass promotion of one product for all buyers. a. group b. mass c. general d. segmented e. differentiated Answer: b Page: 226 Difficulty: Medium AACSB: Analytic Skills 2. The argument for ________ marketing is that it creates the largest potential market‚ which leads to the lowest costs‚ which in turn can
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INSTRUCTOR’S TEST BANK Chapter 1: Introduction 1 Why would a marketing major need a basic foundation in operations management? A) Marketing staff schedule work centers for most businesses B) Marketing staff must know how to design processes C) Marketing staff must be able to make decisions with the entire business in mind D) Marketing staff must understand the technical processes behind manufacturing capacity management C 2 The value of a product is defined by: A) The owner B)
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Marketing Management‚ 14e (Kotler/Keller) Chapter 6 Analyzing Consumer Markets 1) ________ is the study of how individuals‚ groups‚ and organizations select‚ buy‚ use‚ and dispose of goods‚ services‚ ideas‚ or experiences to satisfy their needs and wants. A) Target marketing B) Mind mapping C) Consumer activism D) Consumer behavior E) Product differentiation Answer: D Page Ref: 151 Objective: 1 Difficulty: Easy 2) Which of the following would be the best illustration of a subculture
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Chapter 16: Mobile Marketing and Related Developments MULTIPLE CHOICE 1. The adoption stage in which a new product has become a part of the user’s lifestyle is called: a. permanent adoption. b. loyalty. c. internalization. ANS: C REF: p. 441 2. ________ is a product characteristic that determines ease of adoption. a. Relative advantage b. Sustainable advantage c. Substitutability ANS: A REF: p. 441 3. Among the strategic implications of pervasive computing
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Chapter 1 Marketing: Creating and Capturing Customer Value Objective 1: Define marketing and outline the steps in the marketing process. Objective 2: Explain the importance of understanding the marketplace and customers and identify the five core marketplace concepts. Objective 3: Identify the key elements of a customer-driven marketing strategy and discuss the marketing management orientations that guide marketing strategy. Objective 4: Discuss customer relationship management and identify
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result of overemphasis on achieving objectives. Answer: 7) False 8) Horizontal consistency is more important than vertical consistency in developing annual objectives. Answer: 6) False 7) Annual objectives are key components in the strategic-management process because they dictate how resources will be allocated. Answer: 5) False 6) A bottom-up flow of communication is essential for developing top-down support. Answer: 4) False 5) Unlike strategy formulation‚ strategy implementation varies
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1. The first step of successful price setting is selecting the pricing objective. There are five major objectives in pricing strategies: survival‚ maximum current profit‚ maximum market share‚ maximum market skimming and product-quality leadership. Out of these possible objectives‚ Sonic should focus on the survival objective. Sonic should pursue survival objective because its current market is highly preoccupied and filled with intense competition where consumer demands shift every day. Sonic is
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MID TEST- MM5003 Marketing Management The Relationship among Marketing Strategy‚ Brand and Brand Positioning with Extra Joss as Illustration Case BY: A.A. BAGUS PRAMANANUGRAHA‚ NIM.29114815 MASTER OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS AND MANAGEMENT INSTITUT TEKNOLOGI BANDUNG BANDUNG - 2014 INTRODUCTION “Having a Better Brand Is Better Than Having a Better Product” Al Ries‚ adage.com. Before we analyzing what is relationship among marketing‚ strategy‚ brand and brand positioning. First
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