services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
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Resources and capabilities of capitec bank: 1. What resources and capabilities made Capitec successful? Capabilities- The individuals who came together to start Capitec came from a strong financial and micro-lending background; they had a very good understanding of the banking systems. They started this business well equipped. Resources- Capitec was originally capitalized with R350 million was worth R2.2 billion and the results which were released in September 2006 showed a 23% return on
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leader with an unmatched customer base of over 30 million subscribers. 15 Departmentalization: 15 Staff 16 Technical Department 16 IT department 16 Finance Department 16 Customer Care Department 16 Sales Department 16 Marketing Department 17 Government Affairs 17 Administrative department 17 Security department 17 Human Resources Department 17 HR department of Mobilink 18 At Mobilink they hire people for their positive attitude‚ customer orientation‚
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Name: EXEMPLAR Date: …………………. 1.1 Choose the FIVE correct functions of assessment in learning and development from the following… Collect personal information Complete documents and report to employers Determining level of knowledge & understanding √ Ensuring that learning is taking place √ Checking progress√ Adhering to course criteria √ Providing a summary to learning √ Stop Learners from wasting time Discourage
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Advantages of Universal Banking The benefits or advantages of universal banking are:- Investors’ Trust : Universal banks hold stakes (equity shares) of many companies. These companies can easily get other investors to invest in their business. This is because other investors have full confidence and faith in the Universal banks. They know that the Universal banks will closely watch all the activities of the companies in which they hold a stake. Economics of Scale : Universal banking
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Analysis of ICICI Bank and its comparison with HDFC Bank 1|Page Contents Profile of the banks……………………………………………………………………………………….3 Financial Analysis of the two banks …………………………………………………………………... 4 Growth Strategies that ICICI bank can adopt…………………………………………………………9 Strategic Analysis………………………………………………………………………………………..10 Recommendations……………………………………………………………………………………….13 2|Page 1. Profile of the banks ICICI Bank ICICI Bank is India’s second-largest bank and offers a wide
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The main achievement of Jyske Bank was their ability to improve quality service and to deliver a service matching perfectly customers’ expectations. The gap model of service quality‚ developed by V.A Zeithmal‚ A. Parasuraman and L.L Berry‚ in Delivering Quality Service: Balancing Customer Perceptions and Expectations‚ will help us to understand how Jyske Bank managed to close the gap between customers’ expectations and perceptions (the customer gap). Briefly‚ the gap model states that an organization
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Introduction ARC is one of the oldest manufactures / exporters of home textiles & institutional linen from Pakistan it is a family concern‚ dealing in textiles and exporting its products to various parts of the world since 1968. ARC textile industry is producing textile from greige to bleach‚ dyed‚ printed and all sorts of finished products (complete cut to pack) under one the same unit. ARC has proved its identity as one of the best suppliers from Pakistan due its trustable management‚ honoring
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Sub: Request to Accept the Report It is indeed a great pleasure to have the opportunity to submit the project paper. We have prepared this project report in accordance with the instructions given by you. Our topic is “Performance Review of BRAC Bank” We think that‚ working on this topic was very interesting and we have explored something remarkable through our project. This project is to describe our observation‚ learning and recommendation based on the knowledge and experience gained during
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CHAPTER 5—BASICS OF ANALYSIS MULTIPLE CHOICE 1. Statements in which all items are expressed only in relative terms (percentages of a base) are termed: a. Vertical Statements b. Horizontal Statements c. Funds Statements d. Common-Size Statements e. none of the answers are correct ANS: D PTS: 1 2. In financial statement analysis‚ ratios are: a. the only type of analysis where industry data are available b. absolute numbers converted to a common base c. fractions usually expressed in percent
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