Opportunities and Problems in Making Services More Tangible Chandhaluk Heesawat (Ph. D.) Assumption University bp3905@yahoo.com Abstract. This paper gives the readers the background to understand how intangibility of services affects customers’ evaluation of service quality. The paper begins with the various views regarding intangibility of services from scholars. Some view intangibility as important characteristics in distinguishing products from services. Others look at intangibility as insufficient
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PETROLEUM PRODUCTS MARKETING INDUSTRY IN NIGERIA: WHAT ARE THE ISSUES? ABSTRACT: The process of getting petroleum products off refineries and getting them to the costumer has become one of the biggest industries in the energy sector‚ with so much economic implications. Interestingly‚ petroleum products market is quite unique from the crude oil market‚ owing to the scale of operations‚ unique demand and market size. Petroleum products marketing
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MGT 430: Exam 1 -Service: deeds‚ efforts‚ or performances -Goods: objects‚ devices or things -The distinction between goods and services is not perfectly clear -A product can be classified as either a good or a service -Scale of Market Entities: the scale that displays a range of products along a continuum based on their tangibility ranging from tangible dominant to intangible dominant -Tangible Dominant: goods that possess physical properties that can be felt‚ tasted‚ and seen prior to
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CHAPTER 4 PRODUCT and SERVICE DESIGN 1. Why is product or service design strategically important? For the success and prosperity of an organization. It has an impact on future activities. Consequently decisions in this area of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1) Translates customer wants and needs into product and service requirements. (marketing‚ operations) 2) Develop new products and services
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Service learning experience is an educational involvement where by aiding their community students are able to grow in knowledge as well as in personal view. It is essential to understand that by serving the community‚ it can create a positive change in The Rio Grande Valley. By doing my service learning at The Gladys Porter Zoo I view the importance of how even a simple task will make a positive difference. I can mention that what I did was out of comparison to what is done in the whole zoo. If
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[pic][pic]Services Marketing and the Extended Marketing Mix (7P’s) What is services marketing? A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return
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physical good and service good is intangibility of service good. Different from physical good‚ services are intangible activities which provide want‚ satisfaction and are not necessary related to the sale of a product or another service‚ and does not result in the ownership of anything. According to Berry and Parasuraman‚ a physical good is in essence an object while a service good is in essence a performance. Consumers cannot see‚ touch‚ weigh and test out a service good since service good cannot be
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Product Features and Benefits Lululemon offers a comprehensive line of performance apparel and accessories for women‚ men and female youth. Their apparel assortment includes items such as fitness pants‚ shorts‚ tops and jackets that are designed for healthy lifestyle activities such as yoga‚ running and general fitness. Although Lululemon benefits from the growing number of people that participate in yoga‚ they believe the percentage of their products sold for other activities will continue
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of New Products and Services It involve bringing two separate elements into accord: customer satisfaction and technical feasibility. R&D Objectives: 1. The definition of the target market 2. The product’s concept 3. The benefits the product will deliver 4. How the product will be positioned in the market 5. The product’s features‚ attributes‚ design specifications and requirements Product Strategy Quality Function Deployment (QFD) Alternative managerial technique for product development
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reach consumers are given below: (1) Products available for different sections of the society (2) Product adaptation according to the need of different market (3) Diversify product line product depth (4) Low priced furniture store provides reassemble furniture and casual furniture (5) Most of IKEA’s product are stylist and customized (6) Concept of flat packaging which makes it easier to consumers to transport the furniture (7) Wide range of products according to the need of customers IKEA
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