How does Dunkin Donuts build long-term customer relationship? Dunkin donuts has been operating as a chain restaurant for nearly sixty years. Dunkin Donuts was able to build long-term customers by sticking to their original values. They have stuck to their values by providing the consumer with a great customer service experience with ease of access and affordability. Dunkin Donuts puts quality control first. By doing this‚ they are able to provide a consistent cup of coffee at any location. Through
Premium Customer service Customer Dunkin' Donuts
LOGO OF DUNKIN DONUT DUNKIN DONUTS SYSTEM BACKGROUND A.COMPANY DESCRIPTION Dunkin Donuts is an around-the-clock organization‚ and a General Manager will need to understand and assume the responsibility of this. This is an energetic and fun working atmosphere with many future opportunities available within the organization. COMPANY HISTORY It all started in 1946 when William Rosenberg (founder of Dunkin Donuts and also theInternational Franchise Association) invested $5‚000 to form Industrial
Premium Dunkin' Donuts Doughnut Baskin-Robbins
Gina Luari Entrepreneurship 9/20/14 Dunkin’ Donuts Competitive Analysis Dunkin’ Donuts Target Market: the blue color middle class working American‚ both males and females‚ ranging in age from 18-45 Demographic Segmentation: Their salaries range from $40‚000 to $100‚000 annually. They are coffee enthusiasts‚ mainly people on the go‚ and some families. Psychographic Segmentation: a working professional‚ with a family. They are generally in their thirties and enjoy a good coffee drink and occasional doughnut
Premium Starbucks United States American middle class
Competitive Analysis Dunkin Donuts 1.1 Target Markets Dunkin Donuts target market is the blue collar workers (18-60) of America who likes the quick service that Dunkin Donuts provides. Also within its target market are kids‚ highly due to its name. Recently Dunkin Donuts has been targeting the market of affluent women and professionals. 1.2 Description of Products & Key Benefits Variety of menu Dunkin Donuts offers something people enjoy (donuts) with their coffee/beverage. (Based on Baskin-Robbins
Premium Dunkin' Donuts Starbucks Doughnut
From reading the Dunkin’ Donuts Case Study‚ there are few problems that Dunkin’ Donuts faced which eventually lead to the company loss in market share and revenue. Dunkin’ Donuts CEO’s did a fabulous job salvage the situation and regain the control of market share‚ there are few more actions could have been done to achieve Dunkin’ Donuts’ goal to full extent. Also‚ Dunkin’ Donuts should learn from this lesson to prevent history to repeat itself. First is competition from Krispy Kreme‚ and Starbucks
Premium Dunkin' Donuts Problem solving Krispy Kreme
As the new district manager my priority is to ensure that Dunkin Donuts remains in keeping with our original mission statement‚ "Make and serve the freshest‚ most delicious coffee and donuts quickly and courteously in modern‚ well-merchandised stores.” For the purpose of this paper I will identify and explain Job and organizational design‚ Recruiting and selection‚ and training and performance appraisals. Through this process I will evaluate and explain the design and principles that I believe will
Premium Dunkin' Donuts Management Doughnut
Dunkin Donuts was founded in 1950 by Bill Rosenberg. Mr. Rosenberg opened the 1st store in Quincy Massachusetts. Mr. Rosenberg’s goal was to “make and serve the freshest‚ most delicious coffee and donuts quickly and courteously in his stores”. (www.dunkindonuts.com‚ 2012) Dunkin Donuts are now headquartered in Canton Massachusetts. Dunkin Donuts values and principles guide their franchises to success. There values and principles are (www.dunkinbrands.com‚ 2007): Values * Honesty * Transparency
Premium Dunkin' Donuts Doughnut Krispy Kreme
[pic]Due to my most recent trips to a local Palm Harbor Dunkin Donuts location and the same trips that generated my Dunkin Donuts? Doubt it and Dreadful Dunkin Donuts posts. Neither of those posts about the Dunkin Donuts location located at 33600 US Highway 19 N‚ Palm Harbor‚ FL have resolved anything. After my frustration grew with my most conveniently located Dunkin Donuts location I decided to try out a Krispy Kremes that is located right down the street at 32130 US Highway 19 N Palm Harbor‚
Premium Dunkin' Donuts Doughnut Krispy Kreme
interested in buying out the franchise from Dunkin’ Donuts. He would take down the Dunkin’ Donuts sign and continue to operate the shop under a new store name of his choice. He also planned to negotiate direct lease with the landlord instead of leasing the building and land from Dunkin’ Donuts. However‚ he mentioned to Dunkin’ Donuts that he was not interested in pursuing this option. Tommy seemed to be interested in selling the business to Dunkin’ Donuts for $80000 after several negotiations. He
Premium Dunkin' Donuts Franchising Doughnut
Industry Trends 5 6. Macro Environment Impact 6 7. Porter’s Five Forces 7 8. Starbucks Company Overview 9 9. Starbucks SWOT 11 10. Starbucks Balanced Scorecard 15 11. Dunkin Donuts Company Overview 15 12. Dunkin Donuts SWOT 16 13. Dunkin Donuts Balanced Scorecard 19 14. Conclusions 21 15. Reference 22 1. INTRODUCTION This study gives a brief review of the U.S. and international coffee shop industry. The coffee
Premium Coffee Dunkin' Donuts Starbucks