Communication Types Advantages Speaking Clearly Speaking clearly and knowing what you are talking about to customer is very important‚ this will gain their trust in you and help them to understand you. Listen actively You’ll strengthen your own understanding and make a better impression. Be enthusiastic and show an interest This will show the customer you are genuine and not doing it just because you have to. Keep the customer informed Keeping the customer in the loop and letting
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The Travel and Tourism Sector 14th November 2012 Table of Contents Title Page 1 Table of Contents 2 Introduction 3 Task 1: The history and structure of the travel and tourism sector 4 Task 2: The influence of local and national governments and international agencies on the travel and tourism sector 8 Task 3: The implications of political change 10 Task 4: Investigate the effects of supply and demand on the travel and
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Limitations and Constraints – P2 Legal constraints Sale of Goods Act 1979 The Consumer Protection from Unfair Trading Regulations 2008 Consumer Credit Acts 1974 and 2006 Consumer Protection (Distance Selling) Regulations Data Protection Act 1998 Sales of Goods Act 1979 Under the Sales of Goods Act 1979 a company has to follow rules and regulations by law; this gives customers certain legal rights such as the right to return an item that may be faulty‚ if they want a refund
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BTEC Level 3 Diploma in Travel & Tourism Unit 1 Investigating the Travel and Tourism Sector Scenario 1 Task 1a There are three different types of tourism – domestic‚ inbound and outbound. Domestic tourism is all about traveling within the same country you live‚ for example‚ UK citizen traveling around London. Inbound tourism is when overseas tourists come to visit the UK. And an outbound tourism happens when UK residents going abroad and taking their holidays outside the UK. For example
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Chapter 2 Service Characteristics of Hospitality and Tourism Marketing OBJECTIVES: Describe a service culture. Identify four service characteristics that affect the marketing of a hospitality or travel product. Explain marketing strategies that are useful in the hospitality and travel industries. Ritz-Carlton is renowned for outstanding service. o the chain of eighty-five luxury hotels around the world‚ caters to the top 5 percent of corporate & leisure travelers In surveys of departing
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ARELLANO UNIVERSITY – PASIG Pag-asa st‚ Caniogan‚ Pasig City TRAVEL SERVICES Presented By Santos‚ Joanne Grace Sayre‚ Jessa Polo‚ Jonnalyn
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Unit 5 – Business Accounting – P1 and P2 Businesses such as Toyota find accounting being a very critical aspect of their business life. Accounting involves recordings of the financial transactions for the business. The importance of accounting is that great that even if a business has one of the best products in the world it could still be faced to fail for simple things such as not enough investment‚ too high costs to produce the products or even simply over spending on new products. Record Transactions
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Chapter 11 – Marketing planning: the process The particular significance of marketing plans: seven main reasons why staff time and resources are allocated to marketing planning at the tactical or operational level: To identify and focus management attention on the current and targeted costs‚ revenues and profitability of an organization‚ in the context of its own and its competitors’ products and segments. To understand the role of stakeholders in the development of strategic marketing planning
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A Overview of Mainstream Leisure what leisure is Defining leisure can be a tricky task‚ what exactly is leisure? Haywood states that if a Random number of people where asked what the meaning of leisure is then their would be a large number of different answers. So leisure has different meanings for different people. He also states that some might think that leisure is Time left over after work or other duties or obligations ( free time ) Watching TV Taking part in sport activities
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School of Graduate Studies College of Commerce Department of Marketing Management A Study on Marketing Strategy to Enhance Sustainable Tourism Development in Bahir Dar and its Environs By: Aschalew Adane ID No: GSR/0641/04 Advisor: Getie Andualem (PHD) Thesis Submitted To The School Of Graduate Studies Of Addis Ababa University In Partial Fulfillment Of The Requirements For The Award Of Degree Of Master of Arts In marketing management May‚ 2013 Addis Ababa‚ Ethiopia ADDIS ABABA UNIVERSITY
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