THE BUSINESS AND FINANCIAL PERFORMANCE OF MARKS & SPENCER PLC OVER A THREE YEAR PERIOD By XYZ ACCA No. 0000000 A Research and Analysis Project Submitted in Partial Fulfillment of the Requirements for the Degree of Bachelors of Science (Hons) in Applied Accounting at Oxford Brookes University May 20X0 Word count: 6‚496 Research Report TABLE OF CONTENTS Introduction Project objectives and research questions Research approach Information gathering Sources used and reasons Methods used to
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OVERVIEW Sometimes it is better to lose and do the right thing than to win and do the wrong thing. Tony Blair Spencer was a plant manager of Modrow Company‚ a Canadian Branch of the Tri-American Corporation. Tri-American was a major producer of primary aluminum with integrated operations ranging from mining of bauxite through the processing to fabrication of aluminum
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The Case of Dick Spencer The Case of Dick Spencer This case study is about Dick Spencer‚ Vice President of a large manufacturing firm‚ Tri-American Corporation. He was also a plant manager of Modrow company‚ the Canadian branch of the corporation. Tri-American is mainly focused on the production of aluminum and other aluminum related operations. The company has wholly-owned subsidiaries in five United States locations as well as foreign affiliates in fifteen different countries. Tri-American
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Spencer’s Main Thesis Spencer’s thesis in this article focuses on basis and how his social identity was affected by oppression‚ privilege and power. Spencer’s ideas were based on self-reflection of experiences and understanding his social identity by thinking; Who am I. As he made different standpoints of challenges‚ he faced such things as objectifying and subordinating women‚ the privilege of being light skin‚ or his sexual orientation by being able to identify the male/female binary; his experience
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Pamela Spencer Case The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However‚ if the store does replace the fence‚ it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions
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Dick Spencer In this case Dick Spencer‚ a well-known employee of an aluminum producing company worked his way up the ranks from being a successful salesman to a plant manager. However through his transition of roles Dick experienced some pitfalls. In the following paragraphs I will discuss the main contributing factors to Dick’s success as a salesman and the issues he faced as a plant manager and provide informed alternative solutions. Dick knew the business well which played a vital role in
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The success of the service marketing depends upon addressing a number of key issues‚ like what a company is going to produce; how much it is going to charge; how it is going to deliver its products or services to the customer. Traditionally these considerations were known as the 4Ps (Product‚ Price‚ Place and Promotion). But as marketing became a more sophisticated discipline‚ a fifth P was added (People). And recently‚ two further Ps were added‚ mainly for service industries (Process and Physical
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Application of 7ps in Tourism Vikas Mehta-341 sector Kalpesh chauhan-363 Ankita vyas-303 – Shilan shah-337 • Tourism Products is different from most other products because what is being sold is consumption of an experience rather than a tangible product‚ the product is primarily service based. This means that customer often walks away from the tourism offering with only a memory or experience. 7 P’s of tourism Product Price Physical Evidence Place People Process PRODUCT • In planning its
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The Data Protection Act 1998‚ prevents Marks and Spencer’s from using their customer’s personal information. If Marks and Spencer did not follow this law then their customers will not be fully protected. Also any information about Marks and Spencer’s customer can only be kept for a specific period of time. If Marks and Spencer’s don’t comply with this law then they will start to lose customers as all customers want their details to be protected as they don’t want their credit cards to be stolen etc
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CASO MARKS AND SPENCER I. POSIBLES PROBLEMAS Dirección de la compañía por parte de familiares. Elevados gastos en servicios innecesarios para el personal. Ausencia de estudios de mercado que respalden la expansión internacional. Elevada participación en las operaciones de los proveedores. Poca inversión en publicidad y promociones. Excesivo paternalismo hacia sus empleados. Dificultad para contar con proveedores en nuevos mercados debido a los elevados estándares de calidad que exigía. II
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